This role is primarily hybrid. Remote arrangements may be considered for candidates outside the commutable area based on business needs and team requirements.

Must be legally eligible to work in the United States without sponsorship, current or future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster.

Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What You’ll Do:

We are seeking a dedicated CDD & EDD Specialist to support the Bank’s ongoing Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) efforts. The role will focus on assisting with customer reviews and ensuring that compliance with regulatory obligations is met.

Key Responsibilities:

• Ensure compliance with Bank Secrecy Act Regulation’s, Anti-Money Laundering related regulations, Office of Foreign Assets Control Regulations and USA PATRIOT Act Regulations.

• Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews in line with regulatory requirements.

• Perform complex due diligence (EDD) reviews on new and existing high risk customers. Using customer risk scoring models in accordance with departmental processes and procedures.

• Act as direct liaison between the EDD Team and other departments for High-Risk customer onboarding and general BSA inquiries.

What Do You Need?

• Bachelor’s degree in business, finance, or a related field.

• 3+ years of experience in CDD, EDD, or a related area of compliance within the financial services industry required.

• Strong understanding of regulatory requirements related to CDD and EDD, including the Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) regulations.

• Experience in managing high-risk customer reviews and compliance workflows.

• Strong analytical and organizational skills with attention to detail.

• Excellent communication skills and the ability to collaborate across multiple teams.

• CAMS certification or similar compliance-related certification preferred.

Technology Skills:

• Ability to work with the Microsoft Suite and learn/work with other Customers Bank’s applications

• Experience with blockchain monitoring tools required.