Who We Are
At Vitruvian Health, we serve with compassion. As the leading healthcare system for northwest Georgia and southeast Tennessee, we are committed not only to strengthening the health of our communities, but also to supporting the growth, success, and well‑being of every team member.
Our Legacy
Formerly Hamilton Health Care System, Vitruvian Health is built on a legacy of trust, innovation, and exceptional care. With more than 80 access points across the region—including Hamilton Medical Center and Bradley Medical Center—you’ll have the opportunity to be part of something bigger: a connected, mission‑driven team making a difference every day.
Our Values
Our core values— Professionalism, Respect, Integrity, Diversity, and Excellence (PRIDE) —guide every interaction and decision. We believe in empowering our people, celebrating what makes us unique, and delivering care that reflects the heart of our mission.
Your Career With Us
Join us and build a meaningful career where you’re valued, inspired, and supported to make a real impact.
Excellence. Every person. Every time.
Vitruvian Health, Inc.
Job Description and Performance Standards
Title: Administrator
Department: Royal Oaks/The Gardens
Reports To : Executive Director
The Royal Oaks Administrator is responsible for the day-to-day operations of the community, ensuring high-quality resident care, regulatory compliance, and efficient business operations. This role serves as the operational leader of the community, overseeing department heads and assuming responsibility for business office functions, including financial oversight, billing, and administrative processes. The Administrator works closely with the Executive Director to support strategic goals, census development, and overall community performance. In the absence of the Executive Director, the Administrator will assume responsibility of the operational excellence of the community.
JOB QUALIFICATIONS
Education: Must be at least 21 years old. Preferred: Bachelor’s degree and/or relative leadership experience.
Licensure : Preferred: PCHA License. The candidate must be willing to complete PCHA Licensure within 90 days of hire.
Experience: A minimum of three years of experience in the capacity of an Administrator, Manager, or leader in a licensed health care, senior living community, or similar. Strong knowledge of state regulations, quality standards, and survey processes for personal care settings.
Skills: Excellent communication, organizational, and interpersonal skills required. Ability to foster resident and family satisfaction through strong communication and resolution of concerns. Must have working knowledge of needs of
retirement population.
Other Skills and Competencies :
- Leadership and team development
- Financial and operational management
- Regulatory compliance expertise
- Problem-solving and decision-making
- Customer service and conflict resolution
- Strong attention to detail and accountability
- Primarily on-site in a healthcare setting
- May require occasional evenings, weekends, or on-call availability
- Interaction with residents, families, staff, and external partners
- Very limited lifting or strenuous work
Physical Demands
NEVER
RARELY
SOMETIMES
OFTEN
CONSTANT
Working Conditions
NEVER
RARELY
SOMETIMES
OFTEN
CONSTANT
Bending
X
Extreme Cold
X
Stooping
X
Extreme Heat
X
Lifting Max Wt 0-30#
X
Temperature Changes
X
Lifting Max Wt 30 - 60#
X
Humidity
X
Lifting Max Wt 60 - 100#
X
Heights
X
Carrying Max Wt 0-30#
X
Vibration
X
Carrying Max Wt 30-60#
X
Wetness
X
Carrying Max Wt 60-100#
X
Dryness
X
Pushing Max Wt. 0-50# *obtain assistance if load too great
X
Confined Spaces - Cramped Qtrs.
X
Pushing Max Wt. 50 -150# *obtain assistance if load too great
X
Noise 80 dB and Over
X
Pushing Max Wt. 150-300 *obtain assistance if load too great
X
Fumes, Mists, Gases
X
Pulling Max Wt. 0-50# *obtain assistance if load too great.
X
Dust
X
Pulling Max Wt. 50-150# *obtain assistance if load too great.
X
Caustics
X
Pulling Max Wt. 150-300# *obtain assistance if load too great.
X
Acids
X
Twisting
X
Chemicals
X
Turning
X
Allergens
X
Walking
X
Detergents
X
Climbing
X
Mechanical Hazards
X
Crouching
X
Moving Objects
X
Crawling
X
Exposure to Burns
X
Running
X
Explosives
X
Sitting
X
Operate Vehicle - Hwy
X
Standing
X
Operate Vehicle - Co. Prop.
X
Kneeling
X
Working with People
X
Balancing
X
Working Around People
X
Reaching - High, Low, Level
X
Working Alone
X
Feeling
X
Contact with Blood - Borne Pathogens
X
Finger Movement
X
Protective Equipment
Grasping
X
Respirator - Breathing Equipment
X
Jumping
X
Eye Protection
X
Throwing
X
Head Covering
X
Rapid Work Speed
X
Hearing Protection
X
Hearing - Conversation
X
Arms, Hands, Fingers
X
Seeing -Near
X
Body Protection
X
Seeing - Far
X
Dermatologic
X
Depth Perception
X
Other
Color Vision
X
High Stress Level
X
Speaking Clearly
X
1. Directs and coordinates the operation and management of the community.
25%
1.1 Ensures compliance to policies and procedures which pertain to resident services, personnel, finances, community relations and departmental operations.
1.2 Assures community compliance with federal, state, and local standards for retirement and assisted living operation.
1.3 Interprets philosophies and policies of Royal Oaks to residents, associates and other concerned individuals.
1.4 Sets tone and atmosphere of the community alongside the Executive Director.
1.5 Develops customer satisfaction opinion surveys and / or other means of measuring and monitoring customer satisfaction within the community.
2. Implements financial policies and procedures which promote efficient and effective management.
25%
2.1 Provides input to our annual operational and capital budget for the community.
2.2 Operates the community within agreed budget as indicated by the actual results within + (-) 5% variance.
2.3 A system for collection of 95% of resident fees by the fifth of each month.
3. Select, hire, orientate, train, and motivate associates.
20%
3.1 Involved in the selection of competent management associates to supervise the departments.
3.2 Provide associate orientation and training programs to ensure positive approach to quality services.
Meet with management associates reqularly to discuss and review departmental needs
and/or concerns.
3.4 Conduct and/or participate in in-service training programs for management associates.
3.5 Assist management associates in establishing goals and objectives for their departments.
4. Develop and implement community and resident relations programs.
15%
4.1 Maintains effective communication with residents, families, associates, and community.
4.2 Meets with residents and associates regularly to share information.
4.3 Attends monthly resident council and/or association meeting.
Maintains consistent, deliberate, and appropriate community relations program for effective marketing and overall community relations.
Maintains working relationship with hospitals, health care centers, and health care professionals in the community.
4.6 Represents the community to outside agencies in the community.
5. Promotes the Royal Oaks philosophy to ensure quality service.
15%
5.1 Maintains residents’ privacy and confidentiality at all times according to established procedures.
5.2 Provides positive, supportive communication to residents, families, visitors and associates.
5.3 Collaborates with other departments of the System and outside agencies to meet the identified needs of the residents.
5.4 Clarifies directions or communications which are unclear as demonstrated by correct follow through at all times.
5.5 Assist residents with information or directions whenever requested and visitor when in need of help.
5.6 Introduces self and position to resident, families and visitors at all times.
5.7 Puts prospective resident or family at ease prior to initiating any discussion.
5.8 Asseses environment for safety hazards which could harm residents, visitors, or associates and reports hazards to appropriate supervisors.
Marketing and resident retention is an important part of your responsibility. Every action reflects a sense of hospitality and service to
residents and guests. This role understands that marketing/guest relations is everyone’s responsibility.
1. CUSTOMER FOCUSED/SERVICE EXCELLENCE
Exhibits or embraces 11 Service Excellence Standards and communicates them effectively to their direct reports and their departments, and continually educates associates on these standards. Focuses on the customer. Does not blame customers for mistakes. Sees each customer as a source of valuable information. Problem-solves with customers. Works collaboratively to identify customer’s needs. Seeks feedback on customer satisfaction. Focuses on understanding and satisfying internal customers.
2. COMMUNICATOR
2.1 Articulates thoughts effectively.
2.2 Shares appropriate information.
2.3 Encourages open communication among team members.
2.4 Makes clear and effective presentations.
2.5 Composes clearly written proposals and reports.
2.6 Negotiates assignments and organizational resources.
2.7 Strives for win-win negotiations.
2.8 Involves appropriate people in decision-making.
3. CHANGE MANAGEMENT
3.1 Shows openness to new ideas and ways of doing things.
3.2 Creates positive change in the organization.
3.3 Takes personal responsibility and initiative.
3.4 Clearly communicates the purpose of change.
3.5 Listens to ideas, opinions and concerns of others when implementing change.
3.6 Offers comfort and understanding in uncertain times.
3.7 Challenges organizational norms that are unproductive. .
4. MENTOR
4.1 Teaches others.
4.2 Inspires and challenges others to effective performance.
4.3 Leads by example.
4.4 Gives constructive, helpful feedback.
4.5 Presents clear performance standards.
4.6 Delegates tasks to the most appropriate people.
4.7 Demonstrates awareness that individuals are motivated differently.
4.8 Educates others about organizational norms and values.
5. PROBLEM SOLVER
5.1 Seeks creative ways to solve problems, achieve growth or reduce costs.
5.2 Willing to lead.
5.3 Risk-taker.
5.4 Willing to make and admit mistakes.
5.5 Works effectively with others to resolve issues.
6. PERSONAL DEVELOPMENT
6.1 Identifies personal strengths and weaknesses.
6.2 Solicits constructive feedback for the purpose of self-improvement.
6.3 Accepts responsibility for personal mistakes.
6.4 Acquires new knowledge and expertise.
6.5 Responds positively to situations requiring adaptability.
6.6 Makes needed adjustments in behavior.
6.7 Keeps abreast of current technology and industry trends.
7. RESOURCE MANAGEMENT
7.1 Finds ways to accomplish tasks.
7.2 Positive and persistent in getting the job done.
7.3 Uses resources responsibility and effectively.
7.4 Controls headcount and overtime.
7.5 Develops succession planning for bench strength.
7.6 Attracts and develops diverse talent.
7.7 Provides challenging developmental opportunities.
8. REWARDS/RECOGNIZES
8.1 Communicates clear expectations.
8.2 Values work and efforts of others.
8.3 Recognizes and rewards performance.
8.4 Encourages and supports personal growth among team members.
8.5 Does not show preferential treatment.
9. RESULTS ORIENTED
9.1 Develops a strategic plan with appropriate input for others.
9.2 Demonstrates a tolerance for ambiguity during long-range planning.
9.3 Provides clear and motivating vision.
9.4 Strives to understand the overall objectives of the organization.
9.5 Articulates clear goals and effectively tracks progress.
9.7 Successfully implements strategy.
10. TEAM ORIENTED
10.1 Takes a proactive role in team efforts.
10.2 Shows that teamwork is valued.
10.3 Promotes cooperation and collaboration among team members.
10.4 Promotes cooperation and collaboration between teams.
10.5 Places team interests ahead of personal interest when appropriate.
10.6 Works to bridge the gap between functions/divisions.
10.7 Empowers and involves others.
Sum of Points Received
¸
Total Points Possible
=
Performance Rating
X
Weight
=
Merit Index
Leadership Core Competencies
¸
=
X
50
=
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