• After considering internal and external factors on a daily basis, determines whether to proceed with the tramway operation; is constantly monitoring factors affecting the safe and efficient operation of the tramway cars and the control center
• Responsible for ensuring that the lift is operational for public transport during scheduled hours, and that all required maintenance and work is performed by staff and/or contractors in accordance with state and local operational codes, ANSI B-77 code and manufacturer’s specifications
• Ensures that maintenance personnel are available at all times during operation to the public of the tramway
• Supervises the maintenance and repair work performed on the lift by subordinates and contractors, after troubleshooting and determining exactly what corrective work, methods, resources and budget are needed
• Makes staff assignments; schedules staff work, takes into consideration ongoing operational needs, availability of staff, equipment, parts, etc.; checks quality of work performed, guides (and sometimes trains) work crew to project completion
• Develops and maintains a preventative maintenance program and schedule for all tramway structures and systems; expedites all materials needed to do preventative maintenance or repairs
• Manages and records the training of staff in standby operations, generator operations and rescue car lift evacuations; participates in emergency lift evacuation upon notification by the General Manager or Director of Tram Ops & Facilities Manager
• Ensures that safety measures and equipment (i.e. harnesses, helmet, etc.) are taken/used at all times, especially when staff climb towers or ride on top of tram cars
• Performs journey level electrical and/or mechanical work which includes troubleshooting, disassembling, repairing or rebuilding mechanical components or electrical systems; uses and supervises the use of tools per manufacturers’ instructions and specifications
• Is authorized to close the tramway operations due to adverse weather or operational conditions.
• Is authorized to deny tramway access to any person who is considered not fit, competent or dangerous to himself, others or to equipment
• Assumes responsibilities of Director of Tram Ops & Facilities Manager during his/her absences
• Ensures that subordinates are trained (including in emergency rope evacuation), equipped and fit to perform their duties. Constantly emphasizes the importance of customer service; monitors staff’s provision of the same, correcting weaknesses or problems. Must ensure that all timecards or pay sheets are reviewed, signed, and submitted in a timely manner
• Periodically reviews the operator’s manual with each new and returning employee; records all training per the ANSI code. During operating hours, ensures the availability of at least one trained employee onsite to administer first aid
• Expected to become familiar with all tram systems and normal operations
• Performs basic trouble shooting of tram systems and records faults and bypasses per ANSI code
• When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Tram Operator or Tram Attendant; on call during the regular tram operating season and will assist the General Manager when needed
• Enforces operational and safety rules; keeps General Manager informed at all times regarding a condition or occurrence that may adversely affect the safety of the operation; monitors that all signs in the ramp area, safety equipment and rope evacuation equipment are in place
• Performs other incidental and related duties as required and assigned

• Extensive knowledge of the operation of aerial lift or tramway facilities, terminals and related equipment
• Knowledge of common industry practices and considerations
• Knowledge of maintenance and repair requirements; and applicable building, ANSI, OSHA and health codes
• Ability to troubleshoot, disassemble, repair or rebuild systems and components of the facility and related equipment
• Ability to make work assignments, check the completed work, and guide/train a maintenance crew in normal operating and crisis situations
• Ability to function in a stressful environment
• Ability to balance and prioritize operating needs and schedules with available time and skills of maintenance crew to get the job done efficiently and effectively
• Ability to develop and maintain a preventative maintenance program/schedule and employee safety and emergency evacuation training program
• Ability to make decisions on maintaining and repairing equipment, systems, and components
• Ability to read and interpret tramway and lift blueprints, manuals, and warranty requirements
• Ability to physically rope-evacuate passengers and self from cabin
• Excellent communication and customer service skills
• Ability to learn, understand and follow verbal and written instructions and directions.
• Ability to train staff in tram operations, emergency evacuation procedures, and basic customer service skills
• Ability to learn, understand, and follow verbal and manual instructions, learn and function within ANSI codes
• Skill in establishing and maintaining cooperative working relationships with other employees
• Ability to work directly with the public, providing information and assistance on a daily basis
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

Minimum Qualifications:

• Five (5) years of experience in aerial tramway and /or ski lift operations and maintenance; to include two (2) years’ work with electrical controls, hydraulics and wire-rope AND
• One (1) year Lead/supervisory experience, including scheduling and training subordinates in any environment
• Current CPR/AED and first aid certificates
• Current Rope access and/or Fall Protection certificate
• Experience working with state and local operational codes, ANSI B-77 code and manufacturer’s specifications

Preferred Qualifications:

• Ten (10) years of experience in aerial tramway and/or ski lifts, gondola operations to include four (4) years’ work with electrical controls, hydraulics and wire rope
• Five (5) years lead/supervisory maintenance experience, including scheduling and training subordinates in any environment
• Current CPR/AED and first aid certificates
• Current Rope access and or Fall Protection certificate