Position Summary

The Homecare Coordinator is responsible for the day-to-day coordination of client services, with a primary focus on Electronic Visit Verification (EVV) management, visit entry and verification, scheduling, and client chart maintenance. This role serves as a central point of contact for caregivers, clients, and office staff, ensuring visits are accurately documented, verified, and compliant with Ohio Medicaid and payer requirements.

Key Responsibilities

• Manage and monitor Electronic Visit Verification (EVV) daily using Sandata (or an approved alternative EVV system), ensuring all visits are captured, matched, and compliant with Ohio Medicaid EVV requirements
• Input, review, and verify caregiver visits in Axxess, resolving missed, incomplete, or unverified visits in a timely manner
• Maintain accurate and complete client charts, ensuring all required documentation is current and audit-ready
• Upload, organize, and file documents into client and employee records (service plans, authorizations, physician orders, assessments, etc.)
• Coordinate and maintain caregiver schedules, filling open shifts, communicating schedule changes, and ensuring adequate client coverage
• Answer incoming phone calls professionally, directing inquiries and providing timely follow-up to clients, caregivers, case managers, and payers
• Communicate with field staff regarding clock-in/clock-out issues, visit exceptions, and EVV corrections
• Support billing readiness by ensuring visits are verified and documentation is complete prior to claim submission
• Assist with general office administrative duties as assigned

Required Qualifications

• Minimum 2 years of experience working in a home care office setting
• Hands-on experience with Sandata or an alternative EVV system (required)
• Hands-on experience with Axxess home care software (required)
• Experience inputting and verifying visits, maintaining client charts, and uploading documentation
• Proficient computer skills, including Microsoft Excel, Outlook, and Microsoft Teams
• Experience with scheduling and multi-line phone handling in a professional office environment
• Strong attention to detail, organization, and follow-through
• Excellent verbal and written communication skills
• Ability to multitask and prioritize in a fast-paced environment

Preferred Qualifications

• Knowledge of Ohio Medicaid, PASSPORT, McGregor Pace and managed care plan requirements (CareSource, Buckeye, Anthem, Molina, Humana)
• Familiarity with home care compliance and documentation standards
• Experience working with case managers and payer representatives

Compensation & Benefits

• Competitive pay based on experience

Benefits:

• Paid sick time
• Paid time off

Education:

• High school or equivalent (Required)

Language:

• English (Required)

Work Location: In person