Department: Admissions

Status: Full-time, 40-hours per week

Schedule: Day/Evening/Night with rotating weekends (must be available for all shifts)

This Full-Time position will be represented by the Service Employees International Union (SEIU) Local 722.

General Summary of Position
This is the first job in a series of two that are involved in the registration and/or admission of patients at WHC. This job may be located in Patient Access Services Outpatient Registration or in a department. Schedules patient appointments registers patients verifies or obtains demographic/ insurance information and receives payments. May greet patients answer the phone validate insurance answer questions/give patient information regarding preparation for tests/exams and perform related clerical functions.

Primary Duties and Responsibilities

• Receives and answers telephone calls. Schedules reschedules and confirms patient appointment(s) coordinating multiple appointments as necessary to reduce the number of visits the patient has to make. Gives instructions and/or answers questions regarding appointments and procedure(s)/test(s)/exam(s) per department/Hospital policy or directs caller to an appropriate individual for assistance. May mail appointment notices/ reminders.
• Validates or obtains patient demographic and insurance information from the patient prior to arrival/appointment. Reviews Hospital records for earlier Medical Record numbers/ charts and has chart(s) pulled. Calls primary care or referring physician and obtains required pre-authorizations and/or referrals results from earlier test(s) and any clarification necessary regarding test(s)/procedure(s)/admission. May phone insurance companies for levels of benefit coverage pre-authorization etc.
• Greets and reviews information with patient upon arrival. Explains and secures needed signatures on Hospital consent/release forms. Obtains/re-verifies insurance coverage upon arrival photocopying insurance card and ID for record. Explains any patient obligation(s) and collects co-payments and partial payments for services to be received. May receive and secure patient valuables according to established policy/procedures. May escort or arrange escort service for patient to designated areas of the Hospital as needed.
• May enter/verify charges in the computer and/or close cash registers counting currency checks credit card payments at the end of the shift.
• Requests and receives medical records and/or assembles various admission packets where applicable. Maintains including but not limited to: number of patients registered accurate account of the Hospital's census physician case load etc. May compile and/or print standing or ad-hoc reports/statistics.
• May document and expedite referrals and transfers from external health care facilities for treatments or specialized procedures according to standard department protocol.
• May perform department specific activities e.g. posting schedules; validating parking for discharges and clergy; creating patient files; code procedures/results into patient file(s); sending out test results; typing filing etc.

Minimal Qualifications
Education

• High School Diploma or GED required
• May require up to l year of technical or other specialized training such as training in typing/keyboarding/word-processing and office administrative procedures including customer service etc.

Experience

• Six to twelve months experience required as Office Assistant I or equivalent required demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and/or data entry required

Knowledge Skills and Abilities

• Requires the ability to read and write; and knowledge of grammar and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e. typewriter personal computer data terminal on-line printer calculator telephone facsimile copier sterilizing equipment blood pressure cuff or tables); the preparation comparison or checking of reports records and related data; and basic use of formulas charts tables drawings and knowledge of their application