• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries
• Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations
• Manage entry files in line with defined KPIs, service standards, and documentation requirements
• Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks
• Maintain accurate documentation and upload complete entry packages into internal systems
• Support billing processes, delivery orders, and operational reporting requirements
• Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes.

What We Are Looking For:

Operational accuracy & compliance focus: we are looking for someone who is highly detail-oriented, committed to accuracy, and proactive in ensuring all customs processes and documentation meet regulatory and company standards

In this role, you will contribute directly to enhancing customer experience, ensuring compliance, improving operational efficiency, and supporting the adoption of standardized processes and digital tools across customs brokerage operations.

Job Type:

Full Time

Salary:

$56,000 - $60,000*

• The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Benefits:

Full time employees are eligible for Health Insurance, Paid Time Off, and 401k Match.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S. Relocation & Immigration support is not available for this position.

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