ABOUT WILDPATH
Wildpath Transportation is a Colorado-based ground transportation company with two main hubs: Denver and the Roaring Fork Valley (Aspen area). We serve both regions and everywhere in between. We offer private black car transportation with luxury SUVs and Mercedes Sprinter vans, scheduled shuttles, and luxury event and wedding transportation. We’re a quickly growing company building something special, and we’re looking for people who are excited to be part of that growth!

THE ROLE
Wildpath has earned seventy-nine five-star Google reviews in just our first eighteen months as a company because we deliver exceptional service every single time. You’ll be a big part of maintaining that standard. You’re the voice of Wildpath. You answer class and emails, texts, and WhatsApp messages, book reservations across all our service lines, coordinate with drivers, manage changes on the fly, and keep clients calm when their flights get delayed, canceled, or their timeline shifts. You’ll work with our private car clients, shuttle passengers, hotel partners, and even coordinators. You’ll use booking systems, pricing guides, and your own good judgement to turn inquiries into confirmed rides.

Some days are quiet. Most days are juggling five things at once. All days matter.

CORE RESPONSIBILITIES

• Answer inbound calls, emails, and booking requests from clients across all service lines
• Listen to voicemails, write detailed notes, and return phone calls promptly
• Enter and manage reservations in our dispatch and booking systems
• Provide accurate pricing and availability information using provided reference guides
• Coordinate with drivers in real time, managing delays, changes, and special requests
• Stay calm and professional with clients who are stressed, frustrated, or dealing with travel chaos
• Collect event inquiry details and forward to our operations team for follow-up
• Multitask between phone calls, emails, team messages, and the booking systems
• Ask clarifying questions to make sure we get reservations right the first time
• Participate in team video calls and Google Meet/Teams check-ins throughout your shift

WHAT WE’RE LOOKING FOR

Required:

• Customer service experience (dispatch, transportation industry, or logistics experience is a bonus, but not required)
• High School diploma
• Comfortable learning and using new software and booking systems
• Ability to stay warm and unflappable with frustrated or difficult clients
• Comfortable answering phone calls and sending/receiving emails
• Willing to work weekends
• Comfortable working in a quickly growing company where processes evolve and you’ll wear multiple hats as we scale.
• Able to work Wednesday through Sunday most weeks; Monday and Tuesday availability varies by role (see schedule below)

Nice to have:

• Experience with customer-facing roles in hospitality or luxury service
• Bilingual (Spanish)
• Relevant certifications or commitment to professional development

Pay: $19.29 - $26.40 per hour

Benefits:

• Flexible schedule
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Work from home

Work Location: Remote