JOB

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values of excellence, integrity, service, collaboration, inclusion and innovation. Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

The community is known for its inclusivity, strong engaged neighborhoods, and civic pride. The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community, and diversity, makes Redwood City an extraordinary place to work and call home. If you’re looking to grow your career as a part of a professional and progressive Police Department team that fosters innovation, creativity and collaboration, we hope you’ll apply.

THE REDWOOD CITY POLICE DEPARTMENT

We are a progressive Police-Department, which recognizes that by working in a partnership with our community, we can best meet our goals of protecting life and property, improving the quality of life, and reducing crime and the fear of crime. Our motto is:

"Providing Excellent Service with Integrity and Respect."

The men and women of the Police Department are proud of our department and of our community and we look forward to working closely with all segments of our community to build and maintain and great environment in Redwood City.

The Department consists of two organizational divisions: Patrol and Support Services. We are a professional and progressive organization that takes great pride in providing quality service to our diverse community.

ABOUT THE POSITION

Are you searching for a position with a variety and challenges in a fast-paced environment?

At a 24-hour day police dispatch center you will be using a sophisticated Computer Aided Dispatch terminal. A Communications Dispatcher receives emergency calls from the public requesting police, fire, medical, or other emergency service; determine priority, and dispatch police, or other emergency units as necessary and in accordance with established procedures.

Typical duties may include, but are not limited to the following:

• Maintaining contact with, status and location of all units on assignment.
• Coordinating emergency calls and relaying information and assistance requests involving other agencies.
• Entering, updating, and retrieving information from networks relating to wanted persons, stolen property, vehicle registration, stolen vehicles and other information.
• As Next Generation 911 technology is implemented, receive and manage text-to-911 communications, photos, videos, live drone feeds, and information from multiple integrated public safety systems to support emergency response.
• Supervision is received from the Communications Supervisor, and responsibilities may include training new employees in dispatch procedures.

Job Description URL: https://www.redwoodcity.org/home/showpublisheddocument/25884/638067812526630000Job PDF: Final - Communications Dispatcher ENTRY LEVEL - Job Announcement #26A-34.pdfIdeal Candidate

Will embrace the City’s emphasis on excellent customer service; will be detail-oriented and able to manage multiple tasks; will have a strong work ethic and a track record of reliability and successful performance; will use initiative and independent judgment; will be a team player who likes working within a variety of shifts, City staff and the public and have a sense of humor.

MINIMUM QUALIFICATIONS

Any combination of experience and training that would likely provide the required knowledge and abilities are qualifying. A typical way to obtain the knowledge and abilities would be:

Experience & Education

• One year of experience equivalent to that of a dispatcher is desirable.
• Education, equivalent to completion of the 12th grade.

Desired Licenses & Certificates

• Possession of or ability to obtain a valid California State Driver’s license and satisfactory driving record.
• Completion of or eligible for a POST-certified Basic Dispatcher training course is desirable.

Knowledge of:

• Standard radio & telephone communications receiving & transmitting equipment.
• Geographic features & streets of Redwood City.
• Public safety classification codes & computer commands.
• Standard broadcasting procedures & rules.

Ability to:

• Work various shifts assigned, including weekends, holidays, overnight shifts, and overtime.
• Work under pressure, exercise good and independent judgment, and make sound decisions in emergency situations.
• Effectively communicate with and elicit information from upset and irate members of the public.
• Exercise independent judgment and work with minimal supervision.
• Type with accuracy at least 30 words per minute.

A City application and responses to the supplemental questions are required. Applications must be filled out completely. Failure to complete the application and supplemental questions will disqualify the applicant from the recruitment process. Failure to list work experience, education or training or stating “See Resume” in the work experience section of the application will be considered an incomplete application and subject to disqualification. Resumes may be attached separately, but resumes will not be accepted in lieu of a City application.

Prior to Appointment

Candidates will be required to pass a pre-employment physical and psychological exam and an extensive background check (at no cost to the candidate) including the following:

• Background Investigation
• Polygraph Examination
• DOJ fingerprint check
• Psychological Evaluation
• Pre-employment Physical