On MetLife’s Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life’s important moments, solving challenges, or simplifying processes with innovative technology, you’ll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you’ll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn’t just a goal - it’s what we do, one conversation at a time.

The IDI Claims Specialist is responsible for evaluating individual disability income insurance claims, exercising independent judgment, and making sound claim determinations in accordance with contract provisions and service standards across the United States. Guided by our purpose – always with you building a more confident future – and our New Frontier strategy focused on stronger growth, attractive returns and all-weather performance, this is an exciting opportunity to make a meaningful impact in the lives of customers during critical moments. In this role, the applicant will apply critical thinking and analysis to complex claim situations, collaborate with a broad network of internal and external partners, and help deliver fair, timely, and well-reasoned outcomes that support MetLife’s commitment to customers and communities.

• Candidates must be within commutable distance from Tampa, Florida.
• High school diploma and the ability to apply foundational business knowledge to evaluate claims and communicate decisions clearly and professionally.
• Experience using business systems and documentation tools to manage claim files, track activity, and produce accurate written correspondence.
• Strong critical thinking, sound judgment, and analytical decision-making skills, with the ability to work independently in a fast-paced environment.
• Excellent communication, customer service, organization, and professional writing skills, along with a proactive and solution-oriented approach.

• Bachelor’s degree
• 3 to 5 years of related professional business experience
• Individual Disability Income claims experience
• Familiarity with FINEOS, including navigation, case management, and claims processing functions

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!