Job Mission:

What is the primary responsibility for this position?

The Client Success Specialist is ultimately responsible for the timely resolution of client requests.

The Client Success Specialist is the first line of contact with the client, serving as the representative of Arrow Payments. The purpose and goal of this role is the consistent execution and prioritization of tasks, as well as serving as the advocate for the clients, and the conduit between the clients and the rest of the Arrow Payments team.

• Priority Setting: Has a keen sense of what’s mission-critical and what is just nice to do. As a result, he/she spends time on what is most important.

• Comfort Around Higher Management: Maintains composure around senior management by understanding how they think and work. Determines the best and most appropriate way to get things done. Comfortable delivering presentations.

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external clients by prioritizing clients first. Establishes and maintains effective relationships with clients and gains their trust and respect.

• Functional/Technical Skills: Experienced and up to functional or technical proficiency to do the job at a high level of accomplishment.

• Integrity and Trust: Follows-through and does not cause problems for others. Is seen as a direct, truthful, and widely trusted individual.

• Listening: Acknowledges points others are trying to make via attentive and active listening, even when he/she disagrees.

• Organizational Agility: Equipped with interpersonal skills to get things done across boundaries. Understands the origin and reasoning behind key policies, practices, and procedures.

• Personal Learning: Adapts to his/her surroundings or the situation. Responds to changing personal demands, requirements, and changes accordingly.

• Time Management: Values time and uses his/her time effectively and efficiently. Concentrates on priorities, while also attending to a broader range of activities.

• Timeliness of Delivery of Output: Produces work on time, without sacrificing quality.

• Alignment and Compliance: Is aligned with the culture, values, and mission of Arrow Payments. Also encourages others to act in alignment with common organizational practices.