Job Overview
We are seeking a confident, dependable Daytime Operations Supervisor to lead operations during day hours at our busy emergency veterinary hospital. This role is critical to client experience, patient care, staff efficiency, and maintaining a calm, professional hospital environment.

Schedule: 4-5 days per week to include every other weekend or one weekend day per week and 4 holidays per year. Participation in rotating leadership on-call schedule is also required.

This position requires strong leadership skills, excellent communication, and reliable attendance.

What You’ll Do

Crew Leadership

• Support doctors, technicians, and client relations specialists to maintain efficient workflow
• Identify and resolve operational challenges in real time
• Provide clear direction, coaching, and accountability

Operations & Accountability

• Uphold hospital policies and operational standards
• Act as the on-site leadership representative during day shifts
• Maintain dependable attendance and punctuality
• Oversee emergency veterinary procedures and support veterinary staff during critical cases
• Manage patient intake, discharge, and treatment documentation with accuracy and attention to detail
• Ensure proper animal restraint techniques are followed for safety during examinations and treatments
• Facilitate communication between veterinary team members regarding patient status and treatment plans
• Maintain a clean, organized work environment in compliance with safety standards

Client Experience

• Oversee client hospitality and maintain an excellent client experience
• Serve as the primary escalation point for client concerns
• De-escalate emotionally charged situations with empathy and professionalism
• Ensure consistent, respectful, and transparent client communication

Conflict Management

• Address interpersonal issues between staff promptly and professionally
• Maintain a respectful, team-focused work environment
• Document and escalate concerns appropriately

We lead and make decisions through:

Core Values

INVEST-putting resources (time, money, energy) into a purpose that is considered useful, profitable or successful

I- Featuring new methods, introducing new ideas and embracing original and creative thinking.

N- Internal and external collaboration to serve a common purpose.

V- Exemplifying high moral standards.

E- Fair and impartial.

S- Careful and responsible management of the patients entrusted to our care.

T- Open and honest with all who we are privileged to serve.

What We’re Looking For

• LVT required
• At least 2 years of prior leadership or supervisory experience in ER or specialty veterinary hospital
• Excellent communication and conflict-resolution skills
• Ability to stay calm, organized, and decisive under pressure
• Commitment to reliability and professional standards

Why Join Us?

• Leadership role with meaningful impact
• Competitive compensation based on experience
• 80 hours PTO with overtime PTO accrual (1.5 X regular rate)
• Medical Insurance w/ 50% monthly premium paid by VEST
• Voluntary dental, vision, short-term disability and life insurance
• Child care stipend or pet insurance stipend of $150 per quarter
• Employee pet discount
• 401K (after 1 year of employment)
• Professional development assistance
• CE Allowance (up to $2,000)
• CE PTO (24 hours)
• Professional license fees paid (VA LVT)
• Surgical procedure anesthesia bonus
• Profit sharing plan (after 1 year of employment)
• Scrubs & professional attire provided

This role is vital to maintaining the high standards of care our clients expect. The successful candidate will demonstrate compassion for animals, leadership ability, technical expertise, and a commitment to excellence in emergency veterinary services.

Apply with your resume and a brief summary of your leadership experience.

Pay: From $75,000.00 per year

Benefits:

• Continuing education credits
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person