Associate, Product Assessment

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role:

CHANEL is looking for an Associate Product Assessment to join our Fashion After-Sales Team in Piscataway, NJ. This person will be responsible for assisting with the day-to-day After-Sales operations, handling all incoming stock and client repairs. This role will work directly with our Client Relations, Quality Operations, and Workshop Atelier on all functions related to product assessment and repairs. Our ideal candidate will have 1-2 years of retail or corporate experience, and a passion for product and client experience.

What impact you can create at CHANEL:

Product Assessment

• Perform daily assessments on incoming stock and client repairs, ensuring assessments are being performed within lead time
• Ensure proper steps are completed to complete product assessments – including identifying repair service selection, product identification, authentication, etc.
• Prioritize repairs that could be highly sensitive – including newly purchased items and client escalations
• Occasionally partner with client relations team on repair inquiries
• Occasionally ship repairs to external vendors, when required
• Partner daily with local and global workshops on repair feasibility
• Identify quality issues and communicate emerging quality issues to managers, to ensure proper handling of repairs
• Partner with client relations team on irreparable repairs
• Review incoming stock repairs and ensure product is within selling standards
• Perform systems steps for stock repairs, including transfer of inventory, resolving claims systematically, etc.
• Support manager on any emerging assessment activity

Spare Part Processes & Global Repairs

• Pick and order spare parts for incoming repairs, communicating with our Global teams on orders, deliveries, mis-deliveries, etc.
• Organize and upload stock replenishment of spare parts in necessary systems
• Communicate extended lead times to retail teams on repair delays
• Perform physical audits of repairs with extended lead times
• Perform spare parts receiving process, matching spare parts with repairs and prioritizing repairs in local workshop
• Assist with occasional cycle counts related to spare parts inventory, repairs requiring spare parts, and global repair locations
• Partner with Global repair teams on repair feasibility, ensuring timely responses and handling of claims

• Communicate with global through GRACE system / emails on issues with repairs or extended lead times
• Organize shipment of repairs to global once per week, partner with internal and global customs teams on clearance delays
• Receive global repairs within one-week delivery lead time, communicating repair issues to managers, if necessary, process these repairs back to stores
• Assist manager with spare parts replenishment, and identifying needs (model stock)

You are energized by:

• Working in a highly collaborative environment
• Passion for product, with high attention to detail
• Multi-tasking within projects in a dynamic, fast paced environment
• Being comfortable with decision-making
• Strong passsion for enhancing the client experience
• Collaborating with passionate teammates

What you will bring to the team:

• Excellent communication skills
• Strong attention to detail
• Passion for product and understanding of the CHANEL client experience
• Ability to work colllaboraitely across department
• Ability to thrive in a team environment

Position Logistics:

• Mininimum 1-2 years of related experience (operations, retail, client experience role)
• Excellent verbal and written communication skills
• Comfortable working in systems
• Proficiency in MS Office
• Bachelors degree (preferred)
• Work-Place Essential: This role requires 5 days in person office at the Piscataway, New Jersey office.

Compensation:

• The anticipated base salary range for this position is $26-$33. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K and other incentives

• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

• At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.

• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

• CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities.

• Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

• CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.

• Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

• We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation Chanel:

• Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.

• For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

• We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

• Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time.