• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

• The patient’s needs always come first.
• Every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience.
• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible.
• exceptional teamwork and commitment to shared goals benefits the entire organization.

• Greet clients and patients arriving for appointments or walk-ins and escort into an exam room, obtain weight and vital signs (temperature, pulse, respirations, pain score, body condition score), record all in the electronic medical record, and begin documentation of the patient visit in the electronic medical record by obtaining and recording a thorough patient history.
• Assist veterinarian with appointments (routine and emergency), surgery, dentistry, and euthanasia's, taking direct supervision from the veterinarian(s) and the Hospital Office Manager or Hospital Leader on Duty.
• Perform patient restraint, obtain and process laboratory samples, handle and dispense medications at the direction of the veterinarian, and maintain the electronic medical record.
• Schedule appointments, communicate with and educate clients, relay test results to doctor and clients, maintain and update inventory as well as client/patient records, and manage accounts receivable.
• Prepare patients for surgical and dental procedures, safely support induction and monitoring of anesthetized patients including checking and recording vital parameters (under direction of the veterinarian), monitor patients during recovery, and prepare them for discharge to owner or transfer to an overnight care facility as needed.

• Provide in-hospital treatments for sick patients including giving injectable and oral medications as well as intravenous therapies; keep patients clean, watered, and fed (when indicated and directed by veterinarian), and safely walk canine patients when necessary for elimination.
• Participate in the training of new staff members and general dissemination of knowledge as required.
• Keep hospital environment neat and clean; perform regular cleaning of environment based on necessity as well as based on a pre-determined maintenance schedule.

• Perform additional duties as assigned.
• Provide backup phone and front desk support as needed.

• College or college-equivalent education (completed) as required in becoming a Credentialed Veterinary Technician in the state in which the hospital is located.
• Must have at least 1-year previous experience as a Veterinary Technician or working in a veterinary practice.
• Must have excellent written and verbal communication skills.
• Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations.
• Must have telephone and computer skills.
• Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change.

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