Technical Support Agent (Remote)

Company: Berkshire Hathaway HomeServices Da-Ly Realty
Location: 2514 S. Locust St., Grand Island, NE 68801
Employment Type: Full-Time, Remote
Compensation: $24.00 - $32.00 per hour, depending on experience and qualifications.

About Berkshire Hathaway HomeServices Da-Ly Realty

Berkshire Hathaway HomeServices Da-Ly Realty is a trusted and well-established real estate firm proudly serving Grand Island and surrounding Nebraska communities. As part of a globally recognized real estate brand known for integrity, market expertise, and exceptional service, we are committed to providing innovative technology solutions that support our agents, employees, and clients.

We foster a professional, collaborative, and service-oriented environment where technology plays a vital role in delivering an exceptional real estate experience.

Job Summary

Berkshire Hathaway HomeServices Da-Ly Realty is seeking a knowledgeable and customer-focused Technical Support Agent to join our remote team. In this role, you will provide technical assistance and support to employees and real estate professionals by troubleshooting hardware, software, and system-related issues while ensuring the efficient operation of business technologies.

The ideal candidate is analytical, detail-oriented, and possesses strong communication and problem-solving skills with a passion for delivering exceptional technical support.

Key Responsibilities

• Provide remote technical support via phone, email, live chat, and remote desktop tools.
• Troubleshoot hardware, software, network, and application-related issues.
• Assist employees and agents with login problems, password resets, and account access requests.
• Install, configure, and maintain software applications and system updates.
• Support Microsoft Office 365, email systems, collaboration tools, and business applications.
• Document technical issues and resolutions within the company's ticketing system.
• Escalate complex issues to senior IT personnel or management when necessary.
• Assist with onboarding and setup of equipment and technology for new employees and agents.
• Maintain and update technical documentation and user guides.
• Provide training and guidance on technology best practices and cybersecurity awareness.
• Ensure the confidentiality and security of company and client information.

Qualifications Required

• High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
• Minimum of one year of technical support, help desk, or IT support experience preferred.
• Strong knowledge of Microsoft Windows, Microsoft Office 365, and common business applications.
• Familiarity with remote desktop software and ticket management systems.
• Basic understanding of networking concepts, cloud applications, and cybersecurity practices.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong written and verbal communication abilities.
• Ability to work independently and manage multiple priorities in a remote environment.

Preferred Qualifications

• Experience supporting remote employees and distributed teams.
• Familiarity with CRM systems, transaction management platforms, and real estate technology applications.
• Experience with Microsoft Teams, Zoom, Slack, and cloud-based collaboration tools.
• CompTIA A+, Network+, or other industry certifications are a plus.
• Knowledge of real estate software platforms and MLS systems is preferred.

Required Skills

• Technical troubleshooting and diagnostic abilities.
• Excellent customer service and communication skills.
• Strong organizational and time-management skills.
• Ability to explain technical concepts to non-technical users.
• Strong attention to detail and documentation accuracy.
• Ability to remain calm and professional under pressure.
• Adaptability and willingness to learn new technologies.

Why Join Us?

• Competitive pay of $28.00 - $34.00 per hour based on experience and qualifications.
• Fully remote work environment with flexible scheduling opportunities.
• Paid training and professional development programs.
• Access to industry-leading technology and resources.
• Supportive and collaborative team culture.
• Opportunities for career growth and advancement.
• The opportunity to contribute to one of the most respected brands in real estate.

Berkshire Hathaway HomeServices Da-Ly Realty is an Equal Opportunity Employer and values diversity and inclusion in the workplace.