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Client Support Lead-
Responsibilities:
Manage client relationships and handle escalations related to concerns about service and maintenance completion, primarily through written communication via the client or HiredHelpr portal or email.
Manage reconciliation between HiredHelpr's proprietary portal and various client portals, requiring a basic understanding of different property management systems.
Respond to client and vendor messages in a timely manner.
Communicate with vendors regarding service and effectively relay information back to the client.
Address conflicts with professionalism and poise.
Collaborate with team members to present new ideas and express challenges.
Utilize problem-solving and critical thinking skills to address and resolve issues.
Maintain an understanding of pools and lawns to effectively communicate with clients and vendors.
Adapt to changing environments and requirements.
Skills:
Conflict management
Self-motivation
Proactivity in presenting new ideas and expressing challenges
Team orientation
Problem-solving abilities
Critical thinking skills
Basic understanding of pools and lawns
Preferred experience in or understanding of the property management industry
Adaptability to changing environments and requirements
Base pay
The minimum salary is $45K and the max salary is $45K.
$45K/yr (Employer provided)
United States
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