RESPECTFULLY, THIS IS NOT AN ENTRY LEVEL POSITION.

PLEASE ONLY APPLY IF YOUR LAST POSITION WAS A PATIENT-FACING POSITION WITH A HEALTHCARE PROVIDER (ORTHO, CHIRO, NEURO OR PT)

We only hire the BEST. If you are the BEST where you currently work we encourage you to apply. In addition to you resume PLEASE describe or explain IN DETAIL why you believe YOU ARE THE BEST AT WHAT YOU DO.

Successful and growing Personal Injury Law firm with a reputation of quality seeks a passionate Customer Service Rep or Client Liason to help insure our clients' needs and expectations are met and exceeded. This is an opportunity for the right person to build an exciting and rewarding career with a firm that cares.

Responsibilities:

• Manage inbound and outbound client calls in a timely manner
• Identify clients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by going the extra mile
• Make notes on each transaction/communication in our CRM
• Respond to customer text and email inquiries in a thorough and professional manner
• Coordinate with others within the firm to ensure customer requests are handled appropriately and in a timely fashion.
• Take on other responsibilities and tasks as assigned

Qualifications:

• Fluency in Spanish (preferred)
• Excellent customer care skills
• Customer focus and adaptability to different personality types
• Strong phone and verbal communication skills along with active listening
• Basic computer skills including web browsing, typing and data entry, word processing, etc.
• Ability to work effectively on a team
• Willingness to learn on the job
• Ability to multi-task, set priorities and manage time effectively
• Strong and verifiable knowledge of ORTHO, CHIRO & PT procedures!

If you have read the entire ad so far and are seeing this sentence please send a separate email to me at LWYRUP(at)MAIL.COM so I know you're a serious applicant. In your email tell me why you're interested in this role and what you feel your strongest qualification is. I will only consider applicants who send me this email (too many unqualified people applying making it difficult to focus on the qualified ones). Thanks!'

This Company Describes Its Culture as:

• Innovative -- innovative and risk-taking
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Achievement-oriented -- enjoys taking on challenges, even if they might fail

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you currently work, or do you have prior experience working, in a physical therapy, orthopedic, or pain management office?
• If you have experience working in a physical therapy, orthopedic, or pain management office, was your role primarily patient-facing or more clerical/administrative in nature?

Work Location: In person