Position: Full-time Customer Service Representative

Location: Remote

About AMP&M, LLC

Founded in 2006, AMP&M is a woman-owned business, a multi-million-dollar member of ASI (Ad-Specialty Institute), PPAI (Promotional Product Association International) and The Facilis Group.

We are a full-service promotional products and creative branding business, providing innovative solutions for our client’s marketing needs. With our large national footprint, our services include highly effective promotions that reinforce our client’s brand message - whether it is in a trade show booth, in an office, or at an event.

Our client list includes national contracts with two of the largest GPO's in the country. Industry savvy and client focused, we deliver stock and custom merchandise from both domestic and overseas sources. Customer Service and cost-effectiveness combined with creativity, personal attention and our first-class supplier partners make AMP&M your standout, results-focused partner.

Job Summary:

The CSR provides great customer service that earns loyal relationships and profitable business. As a partner with our sales team, they offer exceptional sales support with their knowledge and friendly personal attention. Together with their salesperson(s), they make a competitive team that is customer driven to generate repeat orders and new revenue streams.

The CSR works within our Facilis Order Flow System to manage orders efficiently and successfully (training provided). They develop supplier relationships, which provide extra support when needed. The CSR takes personal accountability for expediting shipments that meet or exceed our customer’s expectation.

The CSR must interface well with our sales representatives and suppliers to create profitable and must lead by example. Their actions and decisions must encourage those who work with them to be dedicated to our vision, mission, and values.

Duties and Responsibilities:

· Friendly customer care and great sales support

o Communicate and escalate order issues, customer problems, inventory & production before they occur.

o Develop positive salesperson partnerships with proactive support and personal attention to show you care and reinforce you’re a team

o Perform other duties as assigned by the President/Manager from time to time.

· Process submitted orders using our Facilis order flow system within 24hrs

o Review Submitted Orders for properly formatted artwork, completeness, accuracy, delivery timeline and acceptable margin. Any job that is found to be non-compliant should be returned to ending and Sales Representative notified immediately by Job Tracker e-mail detailing the issue that must be resolved so job may be processed.

o Create and Send Purchase Order (s) and Artwork to Vendor (s) (Alert Accounting and Sales Representative Immediately if unable to process an order due to Past Due Balance or Credit Limit Exceeded by Job Tracker e-mail)

o Generate Packing Slips and Back orders as needed

o Edit Follow-up Date and Job Tracker with detailed notes as needed so anyone viewing the Job Tracker is well informed and understands current state of job.

· Track orders to ensure on time shipping using the job tracker

o Contact Vendor to confirm receipt of order/art and obtain Estimated Delivery, tracking # or proof status, document in order tracker and manage Follow-Up Date

o E-mail Order Acknowledgement to Customer once ship date provided by Vendor

o Document tracking number, including carrier and e-mail Shipping Confirmation to Customer immediately upon receipt

o Properly schedule Follow-up Dates for special action orders (Critical or Critical Rush) to ensure on-time shipment and expedite or escalate as applicable

o Process vendor acknowledgments/proof approvals on the same day received.

o Follow up with vendors for invoices within 48 hrs. after an order has shipped so customer is billed in a timely manner, and we can take advantage of rebates by paying our vendors within outlined terms

o Edit Purchase Order, Sales Order and Job Description Header as needed to match vendor Invoice (i.e., Quantity and Cost) to ensure customers billed accurately, Sales representative commission paid correctly and repeat orders produced correctly.

o Ensure Job Tracker is completed daily

· Product Knowledge and Supplier & team Relations

o Build relationships with supplier reps by attending office/online supplier meetings

o Review supplier catalogs and learn product knowledge to quickly provide ideas and lead-time.

o Personal, phone and email contact with suppliers and clients & fellow team members daily.

· Required skills

o Must be self-directed & motivated and able to complete tasks in a timely and effective manner

o Excellent communication and collaboration skills

o Strong computer skills, including Microsoft Office. Working knowledge of Adobe Illustrator, a plus

o Excellent time management skills for working in a fast-paced, time-sensitive business

o Strong team-player with ability to multi-task, manage details and stay organized

o Bachelor’s degree preferred but not required.

o Experience in promotional industry / Facilis or fast-paced sales environment preferred

o Professional, friendly, polite interaction with colleagues, Suppliers and Clients.

o Product & supplier knowledge. Preferred but can be developed

o Ability to follow directions as described within Facilis Business Model.

o Project Management -assisting where needed.

o Professional presentation required always on video calls or in-person.

o Attention to detail, positive attitude, and desire to succeed within a business that is growing fast.

To apply, please send your resume to Kay Abner, President at Kay@ampmbranding.com

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Paid time off
• Work from home

Work Location: Remote