Join the Team at American Aluminum Accessories!

At American Aluminum Accessories, we know that our people are the key to our continued success. That’s why we’re committed to fostering a supportive and collaborative workplace where every team member’s contribution matters. Our products support mission-critical work across law enforcement, emergency response, and military operations—and we take that responsibility seriously. If you are a person who loves solving problems and making customers happy and you enjoy working in a fast-paced, team-oriented environment where every day brings something new— we want to meet you!

What You’ll Do:

As our Inside Sales/Customer Service, you'll be a key part of our front-line team — helping customers, supporting sales, and making sure things run smoothly from the first phone call to the final shipment. You'll use your communication skills, attention to detail, and positive energy to provide a top-notch experience that keeps our customers coming back.

Key Responsibilities:

· Provide timely and accurate information regarding order status and product knowledge

· Produce customer quotations and proposals

· Utilize accounting, word processing, and spreadsheet software

· Maintain and monitor electronic data and documentation for established customers

· Process customer orders, changes, and returns in accordance with company policies

· Collaborate with the credit department to resolve disputed credit items

· Offer timely feedback on service issues or customer concerns

· Partner with the sales team to ensure exceptional customer experience

· Maintain organized and detailed customer files and records

· Draft proposals, letters, quotes, and general correspondence

· Handle incoming sales calls and respond with appropriate information

· Act as a liaison between customers and internal teams such as manufacturing, design, and shipping

· Perform other related duties as assigned

Who You Are:

· You’re someone who genuinely enjoys helping people

· You have strong communication and multitasking skills

· You’re comfortable using Microsoft Office (Excel, Word, Outlook)

· You’re organized, detail-focused, and ready to learn

Requirements:

· Previous experience in customer service and/or sales preferred

· Strong written and verbal communication skills

· Proficiency in Microsoft Office (Excel, Word, Outlook)

· Ability to multi-task, prioritize, and manage time effectively

· Attention to detail and strong organizational skills

· Positive attitude and passion for helping customers

About American Aluminum Accessories:

For over 40 years, American Aluminum Accessories has been a leader in precision aluminum fabrication. We proudly serve law enforcement, military, and commercial clients with high-quality, American-made products—including K9 transport units, prisoner containment systems, and custom storage solutions.

Built on a foundation of craftsmanship, innovation, and people-first values, we’re proud to support those who serve and protect—starting with our own team.

Equal Opportunity Employer

American Aluminum Accessories provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Let’s build something great together. Apply today and be part of a team that’s making a difference—one design at a time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• Inside sales: 3 years (Preferred)

Work Location: In person