MedVoice is seeking a skilled and client-centric RCM Client Manager to manage and grow key accounts within our Revenue Cycle Management function. This position plays a crucial role in ensuring seamless service delivery, fostering strong client relationships, and supporting long-term client retention and satisfaction.

Key Responsibilities:

• Build and strengthen long-term relationships with assigned RCM clients, ensuring high levels of satisfaction and engagement.
• Monitor daily billing and collections performance to proactively identify risks, delays, or potential issues.
• Collaborate closely with the RCM Billing Team to address and resolve any billing or collections-related concerns promptly.
• Track the status and progress of all RCM-related matters for your designated clients, ensuring timely follow-ups and resolution.
• Maintain consistent, professional communication with clients to provide updates, address inquiries, and reinforce partnership value.
• Oversee the accurate and timely delivery of RCM services, ensuring alignment with client expectations and contractual agreements.
• Support clients with key RCM processes, providing guidance and solutions that align with their operational needs.
• Prepare and deliver detailed weekly and monthly performance reports, highlighting key metrics, trends, and recommendations.
• Keep open lines of communication with both clients and the MedVoice leadership team to ensure transparency and alignment.
• Drive client satisfaction and loyalty, aiming to achieve 100% retention of all assigned RCM clients.

Ideal Candidate Profile

• Minimum of 5 years of experience in a direct client-facing or account management role, preferably within the RCM healthcare industry.
• At least 8 years of hands on experience in RCM billing, with a strong understanding of end-to-end revenue cycle processes.
• Familiarity with medical credentialing processes is highly desirable.
• 3+ years of experience in a team lead or supervisory role within an RCM environment is preferred, demonstrating the ability to guide and support team performance.
• Strong interpersonal and communication skills, with the ability to manage client expectations and build long-term relationships.
• Detail-oriented, analytical, and capable of identifying and resolving billing or process-related issues proactively.
• Proficient in relevant RCM software and systems; knowledge of industry-standard tools is a plus.

Interested candidates can share resumes to hr@medvoiceinc.com