• Supports work for multiple projects, from analyzing requirements to designing, testing, deploying and supporting users on a solution that meet those requirements.
• Supports work on multiple applications and systems including custom applications built in-house, but the primary system will be part of the Salesforce suited comprising or sales cloud, service cloud, and marketing cloud
• Documents business requirements based on customer requests to guide development of delivered solutions
• Collaborates with teams across the organization while evaluating, developing, and delivering solutions. Provides clear communication and progress updates to internal teams and customers.
• Tests, debugs, and evaluates enterprise software upgrade releases reporting issues to vendors and documenting end user training materials and guides.
• Interacts with development teams while reviewing, testing, coding and delivering final project.
• Extract data from Enterprise databases and other data source to create ad-hoc and organizational reports and dashboards.
• Supports, troubleshoots, and resolves customer reported issues on enterprise solutions on a daily basis.
• Maintain a deep awareness of the how the business operation work.
• Interacts weekly with external vendor support teams of enterprise solutions.
• Maintains system data security, confidentiality, and integrity.
• Adheres to College/University policies and procedures and conducts job responsibilities in accordance with the standards set out in the College/University's Code of Ethical Conduct, Compliance Agreement, Sexual Harassment Policy or any of its policies and procedures, applicable federal and state laws, and applicable professional standards.
• Maintains regular and timely attendance, reports to work as scheduled and as required to meet the needs of the College/University and assures time worked and/or time-off is recorded properly.
• Exercises care, proper use and maintenance of department equipment and supplies and identifies unsafe conditions and makes appropriate adjustments.
• Maintains order, cleanliness and safety at work.
• Performs other duties as assigned.

• A bachelor's degree in computer science, Information Systems or related field, or Equivalent Experience is required.
• Salesforce Certified Marketing Cloud Administrator
• A master's degree or above in Computer Science or Information System is preferred.
• Salesforce Certified Administrator

• Generally, 3-5 years of relevant experience are required.
• Strong written and oral communication.
• Ability to manage multiple projects and tasks simultaneously.
• Excellent customer service.
• Experience working with users developing business requirements.
• Experience designing, developing, implementing, and supporting enterprise applications.
• Experience working in higher education.
• Working knowledge of SQL and complex database structures.

Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.