A well-established national immigration law firm seeks an Assistant General Counsel to lead its client relations and professional responsibility function.

The firm serves a large, primarily Spanish-speaking client base in humanitarian immigration matters. Because of the volume of representation and the sensitivity of the client population, the firm has invested in a dedicated in-house function to handle client file requests, client concerns, and related professional responsibility matters with the seriousness and speed they deserve.

What You'll Do

Client file requests and transitions

• Serve as the responsible attorney for incoming client file requests, ensuring complete and timely surrender of client files consistent with Rule 1.16(d) and analogous rules across the jurisdictions in which the firm practices.
• Build and maintain the intake-to-delivery workflow for file requests, including tracking, deadlines, verification of completeness, and documentation of production.
• Coordinate with successor counsel on transitions, including fee reconciliation and outstanding-work questions.

Client concerns and escalations

• Own the firm's response to client complaints — from first escalation through resolution — with direct, empathetic client contact where appropriate.
• Investigate the underlying facts of each concern: review case files, interview staff, reconstruct chronologies, and reach an independent conclusion about what happened.
• Recommend and implement resolutions, including corrective legal work, communication plans, and fee adjustments or refunds where warranted.

Professional responsibility

• Advise attorneys and staff on day-to-day professional responsibility questions: scope of representation, communication obligations, conflicts, fee and trust account issues, withdrawal, and supervision of non-lawyer staff.
• Maintain privilege discipline across investigative and responsive work product.

Prevention and systems

• Identify patterns in client concerns and translate them into concrete process changes — intake scripts, engagement letter revisions, communication standards, case-status protocols, and staff training.
• Report regularly to firm leadership on volume, root causes, cycle times, and outcomes.
• Partner with operations and compliance colleagues on audits and SOP development.

What We're Looking For

Required

• J.D. from an accredited law school and active bar membership in good standing in at least one U.S. jurisdiction.
• Ten or more years of practice, with meaningful exposure to professional responsibility, ethics, or attorney disciplinary work — whether in-house, at a firm, at a bar association, or on the regulatory side.
• Genuine skill in difficult conversations. Much of this role is speaking with people who are frustrated, frightened, or both, and doing it in a way that is honest, calm, and non-defensive.
• Rigorous factual investigation habits and clear, careful writing.
• Comfort operating at volume, with strong systems instincts and a bias toward documentation.

Strongly preferred

• Professional fluency in Spanish, written and spoken.
• Immigration law experience, particularly humanitarian relief (VAWA self-petitions, T and U nonimmigrant status, asylum, adjustment of status).
• Experience in a multi-office or multi-jurisdiction practice.
• Familiarity with cloud-based case management platforms and comfort working in a technology-forward environment.

Pay: $150,000.00 - $250,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Remote