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GovCIO
3.7
Customer Support Analyst (Remote)
Remote
$110K - $130K (Employer provided)
Bachelor’s degree in information technology, Engineering or a related field plus 10 years experience. Familiarity with cloud environments, data platforms, or……
10d
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American Retirement Association
2.5
Salesforce Developer (Salesforce/Fonteva)
Arlington, VA
$110K - $125K (Employer provided)
Easy Apply
You will have meaningful ownership, close partnership with leadership, and a platform roadmap that rewards strong engineering discipline and pragmatic solution……
30d+
Public Works Commission of Fayetteville
3.5
ORACLE APPLICATION ANALYST (C2M/CCS)
Fayetteville, NC
$82K - $108K (Employer provided)
Support customer service, billing, and meter‑to‑cash processes. Knowledge of utility billing and meter‑to‑cash processes. 401(k) Match Retirement Plan.…
27d
Windsor Group (MD)
4.8
Resource Analyst/Paralegal II
Anchorage, AK
$29.40 Per Hour (Employer provided)
Easy Apply
Basic duties include front reception deck phone coverage, greeting and escorting visitors, delivery of requested items throughout the duty station as well as to……
30d+
The Hershey Company
3.6
Sr SC Digital Systems Ops
Annville, PA
The Sr Analyst, Digital Systems plays a critical role in enabling Hershey’s digitally integrated manufacturing strategy at the Annville Fulfillment Center—a……
16d
Simmons Foods
3.3
Senior Cloud Analyst CX/DM
Rogers, AR
Easy Apply
Oracle CX Sales Cloud certification or CRM implementation experience (Oracle CX Sales Cloud strongly preferred; Salesforce, SAP CX, or Microsoft Dynamics also……
30d+
Triumph Technologies, Inc
3.1
Data Solutions Specialist
Surprise, AZ
$65K - $95K (Employer provided)
Easy Apply
Enjoy teaching and documentation — helping others grow in technical understanding. Experience providing technical solutions, system administration, or……
10d
Osmose Utilities Services, Inc.
3.1
GIS Developer (2014)
Atlanta, GA
$90K (Employer provided)
Bachelor’s degree in GIS, Geography, Computer Science, Engineering, or related field. This role bridges software engineering and geographic science, delivering……
30d+
Kaiser Permanente
3.8
IT Applications Engineer IV
Greensboro, NC
$115K (Employer provided)
Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field.…
10d
General Dynamics Information Technology
3.9
PAI Analyst
Tampa, FL
$81K - $109K (Employer provided)
Best Places to Work
This role requires a strong understanding of the social media landscape, as well as the technical proficiency to create, manage, and assess online social media……
9d
S&C Electric Company
3.6
Senior Endpoint Support Service Analyst
Franklin, WI
$96K - $128K (Employer provided)
Lead complex technical projects and initiatives, driving continuous improvement and innovation in Endpoint management best practices.…
30d+
American Retirement Association
2.5
Senior Business Analyst (Salesforce/Fonteva)
Arlington, VA
$110K - $115K (Employer provided)
Easy Apply
Salesforce Administrator certification, Salesforce AI Specialist credential, or another relevant Salesforce certification. Position Type: *Full-Time | Exempt.…
30d+
Kaiser Permanente
3.8
Senior IT Applications Engineer, AEM Platform (Greensboro, NC)
Greensboro, NC
$127K (Employer provided)
Bachelors degree in Computer Science, CIS, or related field and Minimum eight (8) years experience in software development or a related field.…
10d
dormakaba
3.3
Sr. Financial Analyst, Cost Accounting
Reamstown, PA
$95K - $110K (Employer provided)
3+ years of cost accounting, cost analyst work experience in a standard cost manufacturing environment. Provide detailed recurring analysis of Cost of Goods……
30d+
Alps Alpine North America Inc
Business Analyst
McAllen, TX
Easy Apply
O Valid U.S. driver’s license required. Analyzes integration, cost analysis, finance, marketing and other business functions in order to develop new or modified……
5d
Northrop Grumman
3.8
Staff Software Configuration Analyst #17380
Roy, UT
$139K - $209K (Employer provided)
Best Places to Work
Participate with key stakeholders to troubleshoot and drive technical resolution for CPLM, Teamcenter and NX related issues associated with the design release……
12d
recruitAbility
4.2
Senior Tech Support Analyst
Austin, TX
$90K - $120K (Employer provided)
Provide remote technical support to customers for a wide range of technical issues. Professional growth and certification support.…
30d
Kaiser Permanente
3.8
IT Applications Engineer IV, Java (Greensboro, NC)
Greensboro, NC
$115K (Employer provided)
Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field.…
10d
General Dynamics Information Technology
3.9
Associate Intelligence Analyst – Active Secret
Norwalk, CA
$53K - $69K (Employer provided)
Best Places to Work
May vary based on technical training, certification(s), or degree. Proven ability to successfully engage and collaborate with federal, state, local, and tribal……
4d
dormakaba
3.3
Senior Financial Analyst - Indianapolis
Indianapolis, IN
$90K - $115K (Employer provided)
The Senior Financial Analyst is responsible for contributing to the North Americas Finance team, partnering with operations and supply chain team to provide……
30d+
Solano County, California
3.3
Information Technology Analyst Principal (Principal Unified Communications Engineer)
Fairfield, CA
$143K - $174K (Employer provided)
In this senior technical leadership role, you’ll serve as a trusted advisor across Countywide communications initiatives, helping ensure platforms are secure,……
5d
RTX
3.8
Senior Mission Planning Engineer/ Senior Systems Engineer (Onsite)
Tucson, AZ
$87K - $165K (Employer provided)
Supporting this mission are teams driving flexible integrated solutions crossing all product areas (sensors, effectors, command and control, logistics and……
12d
Kaiser Permanente
3.8
Principal Applications Engineer, AEM Platform (Greensboro, NC)
Greensboro, NC
$148K (Employer provided)
Bachelors degree in Computer Science, CIS, or related field and Minimum ten (10) years experience in software development or a related field.…
10d
Kaiser Permanente
3.8
IT Applications Engineer IV
Greensboro, NC
$115K (Employer provided)
Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field.…
10d
Kaiser Permanente
3.8
Senior IT Support Engineer (Tier 3/SME NICE CXone) - Greensboro, NC
Greensboro, NC
$121K (Employer provided)
This senior level employee is primarily responsible for providing expert technical advice on IT infrastructure for assigned systems, setting the technical……
10d
General Dynamics Information Technology
3.9
Program Analyst SME - TS/SCI w/ Poly
El Segundo, CA
$170K - $230K (Employer provided)
Best Places to Work
May vary based on technical training, certification(s), or degree. Review and comment on data center renovation designs with design partners (Government/……
30d+
PNC Financial Services Group
3.2
Solution Architect
Birmingham, AL
$100K - $186K (Employer provided)
As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].…
19d
Kaiser Permanente
3.8
IT Applications Engineer IV
Greensboro, NC
$115K (Employer provided)
Bachelors degree in Computer Science, CIS, or related field and Minimum six (6) years experience in software development or a related field.…
3d
CPS Energy
3.4
Data Engineer 2
San Antonio, TX
$103K - $130K (Glassdoor est.)
Bachelor’s degree in Computer Science, Engineering, or related field from an accredited university. Perform data analysis & model prototyping using Spark/Python……
2d
Feesers
3.1
Financial Analyst - Onsite Role
Harrisburg, PA
$62K - $89K (Glassdoor est.)
Bachelor’s degree in finance, Data Analysis, or related field (required). Experience with Power BI, Tableau, or EPM tools (preferred).…
30d+

GovCIO

3.7

Customer Support Analyst (Remote)

Remote

$110K - $130K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Overview:

GovCIO is seeking a Customer Support Analyst to support Veterans Affairs (VA) Data Modernization initiatives. This role plays a critical part in enabling rapid onboarding, improving customer intake processes, and providing high-quality support for users accessing modern data platforms. The ideal candidate will deliver exceptional customer service, facilitate provisioning workflows, triage issues efficiently, and help fast‑track users with existing NDS privileges. This position will be fully remote located within the United States.

Responsibilities:

Serve as the primary “front door” for VA Data Modernization customer support, ensuring a smooth and responsive user experience.
Manage ticket intake, triage, classification, and routing to appropriate technical teams.
Support rapid onboarding by guiding users through the new self-service intake process and mapping them to appropriate pre-created workspaces.
Provide access and provisioning support, including validating NDS privileges for fast-track users.
Track, monitor, and manage tickets in alignment with established service-level agreements (SLAs).
Document and maintain intake workflows, SOPs, troubleshooting guides, and onboarding process overviews (DevTest through Production).
Assist users in understanding cloud data environments, common tools, DevTest data access, and workspace functionality.
Coordinate with Databricks SMEs and Summit Customer Enablement teams for white-glove support and post‑provisioning engagement.
Identify blockers and inefficiencies within the intake or support process and escalate improvement opportunities.
Provide timely updates to users regarding ticket status, system access, known issues, and maintenance events.
Support common-use-case provisioning and ensure required resources (service principals, access configs, linked services, mount points, catalogs) are ready prior to handoff.
Maintain knowledge of platform navigation resources, including guides for platform data, onboarding instructions, and policies.
Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing clear, helpful communication.

Qualifications:

Required Skills and Experience:

Bachelor’s degree in information technology, Engineering or a related field plus 10 years experience. (or commensurate experience)
8 years of experience in business analysis, project management, or a similar role.
Strong troubleshooting, problem‑solving, and analytical abilities.
Experience supporting user onboarding and access provisioning workflows.
Familiarity with IT service management (ITSM) platforms such as ServiceNow.
Excellent communication, customer service, and interpersonal skills.
Ability to document processes clearly and maintain up‑to‑date knowledge articles.
Experience working in fast‑paced environments with SLAs and ticket management expectations.

Preferred Skills and Experience:

Experience supporting federal agencies, particularly Veterans Affairs (VA).
Knowledge of NDS (National Data Systems), CDW, and VA data governance principles.
Familiarity with cloud environments, data platforms, or tools such as Databricks.
Experience with onboarding workflows for DevTest and Production environments.
Understanding of service principals, workgroup personas, access controls, and provisioning processes.
Experience with SharePoint, Jira, or additional ITSM tools.
Background in data analytics environments or enterprise data platforms.

Clearance Required

Ability to obtain and maintain a suitability/Public Trust

Posted Salary Range: USD $110,000.00 - USD $130,000.00 /Yr.

See company reviews

Base pay range

The minimum salary is $110K and the max salary is $130K.

$110K – $130K/yr (Employer provided)

$120K

/yr Median

Remote

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.7

Recommend to a friend
Approve of CEO
CEO: Jim Brabston
91 Ratings

GovCIO

3.7

Customer Support Analyst (Remote)

Remote

$110K - $130K (Employer provided)

GovCIO

3.7

Customer Support Analyst (Remote)

Remote

$110K - $130K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Overview:

Responsibilities:

Serve as the primary “front door” for VA Data Modernization customer support, ensuring a smooth and responsive user experience.
Manage ticket intake, triage, classification, and routing to appropriate technical teams.
Support rapid onboarding by guiding users through the new self-service intake process and mapping them to appropriate pre-created workspaces.
Provide access and provisioning support, including validating NDS privileges for fast-track users.
Track, monitor, and manage tickets in alignment with established service-level agreements (SLAs).
Document and maintain intake workflows, SOPs, troubleshooting guides, and onboarding process overviews (DevTest through Production).
Assist users in understanding cloud data environments, common tools, DevTest data access, and workspace functionality.
Coordinate with Databricks SMEs and Summit Customer Enablement teams for white-glove support and post‑provisioning engagement.
Identify blockers and inefficiencies within the intake or support process and escalate improvement opportunities.
Provide timely updates to users regarding ticket status, system access, known issues, and maintenance events.
Support common-use-case provisioning and ensure required resources (service principals, access configs, linked services, mount points, catalogs) are ready prior to handoff.
Maintain knowledge of platform navigation resources, including guides for platform data, onboarding instructions, and policies.
Ensure exceptional customer service by listening to user needs, resolving issues promptly, and providing clear, helpful communication.

Qualifications:

Required Skills and Experience:

Bachelor’s degree in information technology, Engineering or a related field plus 10 years experience. (or commensurate experience)
8 years of experience in business analysis, project management, or a similar role.
Strong troubleshooting, problem‑solving, and analytical abilities.
Experience supporting user onboarding and access provisioning workflows.
Familiarity with IT service management (ITSM) platforms such as ServiceNow.
Excellent communication, customer service, and interpersonal skills.
Ability to document processes clearly and maintain up‑to‑date knowledge articles.
Experience working in fast‑paced environments with SLAs and ticket management expectations.

Preferred Skills and Experience:

Experience supporting federal agencies, particularly Veterans Affairs (VA).
Knowledge of NDS (National Data Systems), CDW, and VA data governance principles.
Familiarity with cloud environments, data platforms, or tools such as Databricks.
Experience with onboarding workflows for DevTest and Production environments.
Understanding of service principals, workgroup personas, access controls, and provisioning processes.
Experience with SharePoint, Jira, or additional ITSM tools.
Background in data analytics environments or enterprise data platforms.

Clearance Required

Ability to obtain and maintain a suitability/Public Trust

Posted Salary Range: USD $110,000.00 - USD $130,000.00 /Yr.

See company reviews

Base pay range

The minimum salary is $110K and the max salary is $130K.

$110K – $130K/yr (Employer provided)

$120K

/yr Median

Remote

Working here doesn’t have to be a secret

3.7

Recommend to a friend
Approve of CEO
CEO: Jim Brabston
91 Ratings

Are you open to new opportunities?

14,454 Cloud support analyst jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret