JOB TITLE: Victim Services Program Supervisor

DEPARTMENT: Family Services

PROGRAM: Victim Services Programs

STATUS: Full Time: Exempt

REPORTS TO: Dir. of Family/Comm. Svcs.

HOURS PER WEEK: 40

SALARY RANGE: $75-81K

POSITION SUMMARY:

The Victim Services Program Supervisor oversees daily operations of Victim Services Programs, directly supervises staff, interns, and volunteers, and ensures contract compliance, quality assurance, and timely service delivery. The role will also provide direct client services and support.

DUTIES AND RESPONSIBILITIES:

• Manage day-to-day program operations.
• Provide direct services to program clients as needed, which may include maintaining a small caseload, facilitating groups, conducting intakes/assessments, safety planning, advocacy, referrals, and other service supports.
• Ensure contract compliance and quality assurance.
• Supervise, coach, and support staff, interns, and volunteers.
• Support staff onboarding, training, scheduling, and day-to-day guidance to ensure consistent service delivery.
• Prepare and complete required program reports and documentation, including invoices, billing, monthly client outcome reports, and other funder-required reports.
• Prepare for and facilitate internal and external audits/site visits.
• Monitor caseloads and productivity.
• Review staff documentation and ensure client records are accurate, complete, timely, and maintained in accordance with agency, funder, quality assurance, and confidentiality requirements.
• Coordinate service delivery, referrals, and client flow to support timely and appropriate services.
• Provide program and didactic training.
• Assist with grant proposals and renewals.
• Ensure agency and program policy compliance.
• Collaborate with stakeholders and agencies.
• Monitor program budget and fiscal documentation.
• Conduct performance evaluations.
• Address staff performance concerns in collaboration with leadership and support corrective follow-up as needed.
• Attend agency-wide, program and other community meetings.
• Provide direct client services and support as needed.
• Ensure that legal and ethical standards are met for clients.
• Participate in case reviews and consultations.
• If licensed, provide clinical guidance and supervision of staff and interns.
• Perform related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of trauma-informed, survivor-centered, and culturally responsive practices, including safety planning, confidentiality, mandated reporting, and advocacy for victims of crime.
• Knowledge of risk factors affecting victims of crime.
• Familiarity with domestic violence, child abuse, and other forms of victimization.
• Understanding the criminal justice system is beneficial.
• Strong communication, writing and organizational skills.
• Ability to exercise independent judgment.
• Bilingual (English/Spanish) is highly desirable.
• Proficiency with Microsoft Office applications, electronic records/databases, email, and online meeting platforms.

EDUCATION AND EXPERIENCE:

• Minimum of a Bachelor’s degree in Social Work, Criminal Justice, Human Services, Psychology, Behavioral Science, Public Administration, Public Policy, or related field required; equivalent experience in victim services, advocacy, or program management may be considered.
• Master’s degree in Social Work, Marriage and Family Therapy, or related field preferred.
• Minimum of two years of experience providing direct services, advocacy, case management, or related support to diverse, low-income, and/or underserved clients.
• Minimum of two years of experience supervising staff and overseeing domestic violence case management services required.
• Familiarity with community resources and experience working with diverse and historically underserved communities, including people of color, LGBTQ+ individuals, male victims, immigrants, and limited-English-speaking clients.
• Experience working with victims of crime, domestic violence, and/or individuals impacted by trauma.

LICENSING/CERTIFICATION REQUIREMENTS:

• Daily driving is required. Must provide own vehicle, valid California Driver’s License and proof of full insurance coverage.
• Forty (40) Hour Domestic Violence certification, highly desired.
• Negative tuberculosis screen (required).
• We require the selected candidate to undergo a criminal background check using the Live Scan fingerprinting method in compliance with applicable laws and regulations.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential function of this job.

• Work in moderate noise levels and non-smoking environment
• Ability to occasionally lift and/or move up to 25 pounds independently
• Frequently involves sitting, standing, walking, squatting, bending, and climbing stairs (as needed)
• Occasionally may be required to stoop, kneel, crouch, or crawl
• Must be able to speak and hear clearly to communicate effectively
• Constantly operates a computer, keyboard, and other various office machinery
• Majority of job duties are performed onsite; however, visits to different sites may be required

In compliance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to qualified individuals with disabilities to perform the essential functions.

COMPENSATION:

In accordance with California law, the expected pay range for this position is posted with this position. The actual compensation will be determined based on experience and other factors permitted by law.

Human Services Association is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic as defined by applicable federal, state, and local laws.

As part of our hiring process, we conduct criminal background checks on all new hires using the Live Scan fingerprinting method, in compliance with applicable laws and regulations.

Pay: $75,000.00 - $81,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid orientation
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• What is your knowledge of trauma-informed, survivor-centered, and culturally responsive practices; including safety planning, confidentiality, mandated reporting, and advocacy for victims of crime?
• What is your knowledge of risk factors affecting victims of crime?
• What is your knowledge of community resources and experience working with diverse and historically underserved communities, including people of color, LGBTQ+ individuals, male victims, immigrants, and limited English-speaking clients?
• What is your experience working with victims of crime, domestic violence, and/or individuals impacted by trauma?
• Have you completed the 40 hour Domestic Violence Certification?
• Are you willing to undergo a Live Scan (background check)?

Education:

• Bachelor's (Required)

Experience:

• providing direct services, advocacy, case management: 2 years (Required)
• supervising staff and domestic violence case management: 2 years (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person