Job Title: IT Support Technician (Regional)

Company: Bloom Cannabis

Location: Regional – Serving Akron, Massillon, and Painesville, OH dispensaries

Job Type: Full-Time

Job Summary

Bloom Medicinals is seeking a reliable, motivated, and tech-savvy IT Support Technician to join our team. In this role, you will be the go-to resource for everyday, frontline technical support across three of our Northeast Ohio dispensaries: Akron, Massillon, and Painesville.

This is a highly active, mobile role. You will spend your days keeping our retail store technology running smoothly, troubleshooting low-level hardware and software issues, and ensuring our dispensary teams have the tools they need to serve our customers efficiently. If you enjoy a mix of hands-on technical work and traveling between local sites, this is the perfect opportunity to kickstart your IT career in a fast-growing industry.

Key Responsibilities

• Frontline Hardware Support: Set up, maintain, and troubleshoot retail hardware, including Point of Sale (POS) registers, receipt printers, barcode scanners, desktop computers, and tablets.
• Software & Application Help: Assist store staff with everyday software issues, password resets, peripheral configurations, and basic troubleshooting of retail and compliance applications.
• Network & Infrastructure Maintenance: Perform basic low-level network troubleshooting (checking ethernet connections, power-cycling routers/switches, verifying Wi-Fi connectivity).
• Inventory & Ticket Tracking: Document, track, and resolve incoming store support tickets in a timely manner. Escalate complex network or system issues to senior IT management.
• On-Site Upkeep: Physically inspect hardware, organize server racks/cables at each location, and assist with minor physical tech deployments or equipment swaps.

Travel & Transportation Requirements

Because you will be supporting three distinct locations (Akron, Massillon, and Painesville)

• Frequent local travel is a core requirement of this position
• Must possess a valid Ohio Driver’s License.
• Must have a reliable, personal means of transportation to travel between the designated dispensaries.
• Must maintain up-to-date auto insurance coverage.

Qualifications & Skills

• Education/Experience: High School Diploma or equivalent required. A degree, certification (like CompTIA A+), or equivalent hands-on experience in IT support is a major plus, but we are willing to train the right candidate.
• Technical Aptitude: Strong foundational familiarity with Windows OS, basic networking concepts, and retail/office hardware.
• Problem-Solving: A resourceful "figure-it-out" attitude with the ability to diagnose minor technical glitches patiently and methodically.
• Communication: Excellent customer service skills. You must be able to explain technical solutions clearly and kindly to non-technical store staff.
• Reliability: Highly organized, punctual, and able to work independently while traveling between sites.

Industry Compliance Requirements

• Must be at least 21 years of age (state regulatory requirement).
• Must be able to successfully pass a comprehensive state-mandated background check to obtain necessary cannabis industry credentials.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road