About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer: AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include several healthcare, dental and vision options, a retirement program, paid time off plans, 11 paid holidays per year, educational reimbursement, transportation discount purchase programs, service, and performance awards – in addition various social and recreational activities.

Position Summary:
The Portfolio Property Manager is a seasoned property management professional responsible for the oversight of a portfolio of high-profile and complex condominiums and cooperatives. The Management Executive helps to ensure operational excellence, elevated service standards, and trusted relationships with clients and internal teams. While standard SOPs are expected to be followed, the Management Executive must be adaptable and flexible to accommodate the unique needs of each building. In addition, this role serves as a mentor and resource for Assistant Management Executives.

Reports to: Managing Director

Key Responsibilities:

Software & Systems Proficiency:
The Portfolio Property Manager is expected to be proficient or actively develop fluency in the following platforms to support operations and client service as needed:

• Yardi – financial reporting, budgets, and AP/AR tracking
• FreshService – internal service and support ticketing
• DocuSign – digital signature and document workflows
• Microsoft Outlook, Excel, Word – communication, analysis, and reporting
• ADP – workforce management (as applicable)
• BuildingLink – resident communications and service management for maintenance requests.
• Monday.com – project coordination and workflow tracking
• AvidXchange – accounts payable system
• Site-Compli – compliance and violation tracker
• Additional softwares and programs implemented by AKAM or property.

Expectations:

• Demonstrate mastery of condo/co-op operations, including governance, compliance, and fiscal management, leveraging internal resources and external partnerships to meet both short- and long-term objectives.
• Provide strategic oversight and reliable execution.
• Lead by example, setting high standards for service delivery, professionalism, and accountability.
• Anticipate and resolve issues proactively, serving as a trusted problem-solver for Boards, residents, and staff.
• Critical thinking with the ability to understand the big picture needs of both the buildings and AKAM.
• Demonstrate a proactive approach to your role and its responsibilities.
• Effective verbal and written communication.
• Ability to work in a fast-paced environment.
• Expected to be in corporate office (pending on capacity).
• Strong organizational and time management skills.

Qualifications

• Bachelor’s Degree in Business Administration or related fields preferred.
• Minimum 5–7 years of experience managing luxury residential or mixed-use buildings.
• Strong leadership and team development skills.
• Proficiency in property management systems and financial reporting.
• In-depth knowledge of NYC codes, compliance agencies, and labor environments.
• Excellent communication, organization, and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced, high-expectation environment.