The Configuration Data Analyst will collaborate with various team members to support the client configuration of benefits, eligibility, and in-unit testing of new or change requests. Work will be measured by achievement of successful configuration with a quality score of 90%.

Essential Duties and Responsibilities

· Provides support for the client configuration of benefits and in-unit testing of new or change requests

· Tracks configuration prior and after changes are made

· Applies benefit configuration as specified in submitted requests

· Ensures assigned due dates for submitted requests are met

· Perform data quality file validation via manual or automation processes

· Use JIRA for queue management during Q4 season to ensure proper timelines are being delivered

· Ensure client configuration readiness assessment is complete

· Post-validation of configuration tasks meets specific requirements

· Performs all workflow activities (preassessment, configuration and testing)

· Acquires a thorough understanding of system constraints, conflicting benefit logic configurations, benefit coding table designs, plan – group carrier to benefit linking, to ensure proposed design satisfies the intended solution

· Troubleshoot and perform research on basic to moderately complex issues or internal customer inquiries and promptly responds to service failures, resolves issues, and escalates concerns as appropriate

· Perform in-unit testing and validation to confirm configuration design processes as expected and meets internal customer requirements and that all appropriate forms and documentation are fully and accurately completed

Qualifications Expected for Position

· Ability to thrive in a highly stressed, fast-paced environment

· Associated Degree or relevant experience preferred

· 3 years of external or internal customer service experience

· 2 years of healthcare / insurance / eligibility experience preferred

· Advanced knowledge of Microsoft Excel (xlookups, macros, etc.)

· Demonstrated ability to positively interact with internal customers and peers

· Skill in fact-finding and data collection

· Demonstrated willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results

· Strong verbal and written communication skills

· Ability to interpret and evaluate client informational needs and to determine appropriate alternative solutions

· Proven ability to map, document, and analyze end-to-end workflows

Meticulous approach to routine tasks, ensuring accuracy and strict adherence to established compliance and quality standards

Pay: $30.00 per hour

Work Location: Remote