Medicare Inside Sales and Retention Agent

Virtual: This role enables associates to work virtually full-time, except for required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Alternate locations may be considered if candidates reside within a commuting distance from an office

The Medicare Inside Sales and Retention Agent is responsible for re-selling Individual Medicare plans to existing members in all of the company's states, and increasing member retention (decrease in lapse rates) by working with at-risk members.

How will you make an Impact:

• Achieves sales and retention goals to increase member retention.

• Performs customer service in a sales/account management environment.

• Responds to the most complex member issues via telephone and written correspondence regarding benefit plan options, rate actions, cancellation notices, and billing to ensure member satisfaction.

• Negotiates sale upgrades by reviewing current benefit plan enrollment, identifying any gaps in coverage, and introducing new products/ services such as dental, life, or vision to promote increased enrollment and profitability.

• Develops and maintains positive customer relations and coordinates with various functions within the company to ensure member requests, concerns, and questions are handled appropriately and in a timely manner.

Minimum Requirements:

• Requires a high school diploma and a minimum of 2 years of sales experience; or any combination of education and experience which would provide an equivalent background.

• Requires and must maintain appropriate license required by the Department of Insurance to sell Medical, Dental and Life products in all states served by the Company's Direct Sales.

Preferred Skills, Knowledge, and Experience:

• The preferred candidate will be licensed in the state they reside in, and possess a year of customer service or sales experience working with Medicare recipients.
  

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.comfor assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act