PioneerTech Company Overview

PioneerTech is a trusted provider of mission-essential aviation operations support to the United States Air Force and the broader Department of Defense. We specialize in delivering highly qualified, experienced professionals who seamlessly integrate into Mobility Air Forces (MAF) flying squadrons—absorbing critical non-flying duties so that active-duty aircrew can focus on maintaining combat readiness and aircraft mission qualification. Our work directly supports Air Mobility Command's (AMC) strategic objectives: increasing aircrew production, sustaining training currency, and improving quality of life for military personnel across CONUS installations.

We cultivate adaptable, detail-oriented teams who operate in dynamic environments with unwavering professionalism and precision. At PioneerTech, every team member is empowered to deliver results that consistently exceed the Government's timeliness, completeness, and accuracy performance thresholds.

Candidate MUST meet the following:

Full-time W2 only (1099/Corp-to Corp are unacceptable)

Locations: On-Site (Andrews AFB, MD; Birmingham AFB, AL; Charleston AFB, SC; Dover AFB, DE; Dyess AFB, TX; Fairchild AFB, WA; Little Rock AFB, AR; March AFB, CA; McChord AFB, WA; McConnell AFB, KS; MacDill AFB, FL; McGuire AFB, NJ; Scott AFB, IL; and Travis AFB, CA)

Security Clearance: Active DoD Secret Clearance with a minimum Tier 3 Security Investigation and current enrollment in Continuous Vetting.

Education: High School Diploma or equivalent (required)

Experience: Minimum of five (5) years of broad, demonstrated experience in Electronic Flight Bag (EFB) device management, mobile device administration, or equivalent tablet/endpoint device support within a USAF, DoD, or comparable aviation operations environment.

Systems Proficiency

Demonstrated hands-on proficiency with EFB device set-up, maintenance, restoration, and troubleshooting; Mobile Device Management (MDM) platforms; End User Stand Alone (EUSA) device configuration; and DISA-approved operating system update procedures.

Regulatory Knowledge

Working knowledge of HQ AMC EFB Program Office configuration profiles, DISA security technical implementation guides (STIGs) as applicable to EFB/EUSA devices, and local Operations Group EFB program guidance.

Security Awareness

Proven ability to review audit logs for unauthorized access and/or configuration changes; demonstrated understanding of information assurance principles as they apply to portable flight computing devices.

Background Check

Must consent to DataMax background checks and comply with all DAF and local rules, procedures, and standards of conduct.

Key Responsibilities

• The Electronic Flight Bag Support Technician shall serve as the primary EFB and EUSA device management specialist within the Operations Group, ensuring that all aircrew members have properly configured, current, and fully operational electronic flight bag devices to support safe and effective flight operations.
• EFB Device Support
• Perform set-up, maintenance, and restoration on Electronic Flight Bag (EFB) devices across all assigned squadrons.
• Execute device activation procedures for new and replacement EFB units.
• Perform device/application password resets to restore aircrew access in a timely manner.
• Perform device/application unlocks to resolve lockout conditions and minimize aircrew downtime.
• Initiate lost mode and device retrieval procedures for missing or misplaced EFB devices; coordinate with squadron leadership to track and recover assets.
• End User Stand Alone (EUSA) Device Support
• Perform set-up, maintenance, and restoration functions on End User Stand Alone (EUSA) devices in support of Operations Group requirements.
• Facilitate EUSA device set-up IAW the Mobile Device Management (MDM) provider and configuration profile provided by HQ AMC EFB Program Office.
• Initiate EUSA device operating system updates as approved by the Defense Information Systems Agency (DISA) and configuration profiles provided by HQ AMC EFB Program Office.
• Review audit logs for unauthorized access and/or configuration changes on all EUSA devices; escalate anomalies to the appropriate security and leadership channels.
• Program Currency and Compliance
• Update the squadron EFB program with every new publication release and Flight Crew Information File (FCIF) release to ensure aircrew always operate with the most current digital references.
• Maintain accountability and inventory tracking for all EFB and EUSA devices assigned to the Operations Group.
• Ensure all device configurations remain compliant with HQ AMC EFB Program Office standards, DISA-approved baselines, and locally developed guidance.

Preferred/Desired Qualifications

Preference will be given to candidates who can also demonstrate skills and experience supporting one or more of the following additional functional areas. Candidates with cross-functional versatility are highly valued for this role.

General Preferred Qualifications

• Prior U.S. Air Force military service or prior contractor experience within an AMC Operations Group or flying squadron EFB program.
• Associate's degree or higher in Information Technology, Computer Science, Aviation Management, or a related field.
• CompTIA A+, CompTIA Security+, or equivalent IT/mobile device certification.
• Direct experience supporting C-17 Globemaster III, KC-10 Extender, KC-46 Pegasus, C-5M Super Galaxy, or C-130 squadrons.
• Familiarity with Apple iOS device management, enterprise MDM platforms (e.g., Jamf, AirWatch/Workspace ONE), and DISA STIG compliance for mobile devices.
• Strong interpersonal and communication skills; proven ability to interface with aircrew, squadron leadership, and HQ AMC EFB Program Office personnel.

Desired Skills — Aircrew Scheduling Support

• Experience coordinating with the Training Officer, Training NCO, Squadron Aviation Resource Management (SARM) specialist, Unit Deployment Manager (UDM), and Operations Officer (DO) to arrange schedules that facilitate operations, qualification, upgrade, test, exercise, and continuation training accomplishment.
• Ability to build long-range and short-range shift schedules ensuring full coverage of all aircrew, instructor, evaluator, support personnel, and supervisor positions.
• Proficiency performing daily updates of scheduling data to compensate for changing conditions and training completion rates.
• Experience producing Flight Authorizations that have cleared the Group Stan/Eval Go-No/Go process.
• Knowledge of computer database scheduling systems, Load Tracker, AFTO 781, and DISS requirements generation.
• Familiarity with Operational Risk Management (ORM) principles per AMCI 90-903, Aviation ORM Program, as applied to experience-based aircrew scheduling.
• Experience coordinating with OSO, OST, outside agencies, and higher headquarters for exercises such as RED FLAG, GREEN FLAG, Mobility Guardian, and Weapons School support.
• Ability to produce the weekly Flying Effectiveness Report and Flying Hour Program Report IAW local policy and procedures.

Desired Skills — Operations Training Support

• Experience updating data in the Graduate Training Integration Management System (GTIMS) or future equivalent systems and locally developed computer database systems.
• Proficiency interfacing with Host Aviation Resource Management (HARM) and Squadron Aviation Resource Management (SARM) personnel to update the Aviation Resource Management System (ARMS) or future equivalent systems.
• Ability to build, review, and update student and permanent party records, folders, and grade books per AFMAN 11-202V1, AFMAN 11-2MDSV1, associated MAJCOM/Installation supplements, and locally developed guidance.
• Experience coordinating scheduling of classes and exams with external agencies (SFS/CATM, CES/Emergency Management, OSS) to ensure crewmembers are scheduled for Crew Resource Management (CRM), Instructor Crew Resource Management (ICRM), Instrument Refresher Course (IRC), and all grounding or pre-deployment training requirements.
• Ability to perform individual gradebook checks of squadron personnel training and ancillary training requirements on a daily, monthly, and quarterly basis.
• Experience preparing and executing periodic training/testing plans in coordination with the Squadron Director of Training (DOT) Flight Chief.
• Ability to provide daily tracking of upgrade and continuation training accomplishments and prepare weekly summaries for the Operations Officer.
• Experience generating reports including: AF Form 2096 (Classification/On-the-Job Training Action); Non-Mission Ready (NMR) letters; Squadron Training Review Panel (STRP) briefings; 6-Month Training Plan Briefs; Aircrew Probation/Regression Reports; and Semi-Annual Proration Consideration Reports.

Desired Skills — Standardization/Evaluation (Stan/Eval) Support

• Experience maintaining flight testing materials and ensuring currency and accuracy.
• Proficiency updating data in GTIMS and maintaining paper or digital aircrew records, including annual reviews, in-processing, and out-processing of squadron members.
• Ability to interface with HARM/SARM personnel to update ARMS or future equivalent systems.
• Experience reviewing and updating student/permanent party records, folders, and grade books per AFMAN 11-202V2 and AFMAN 11-2MDS-V2 with associated MAJCOM/Installation supplements.
• Ability to notify crewmembers, scheduling, and unit leadership of upcoming and overdue testing, evaluation, and training requirements.
• Experience generating Squadron Check Ride Status Reports; evaluation and testing status/trend data; GTIMS shells for AF Form 8 (Certification of Aircrew Qualification); data for monthly STRP and Squadron Certification Boards; and Aircrew Qualification Level Summaries (Letter of Xs).
• Experience conducting monthly reviews of assigned/attached crewmember evaluation dates.

Desired Skills — Administrative Support

• Experience assisting flight commanders in providing data to the Commander's Support Staff in support of administrative programs including task management, fitness program, safety program, security program, supply program, and manning.
• Ability to prepare, maintain, and disposition administrative reports and correspondence on behalf of flight leadership.
• Experience acting as a point of contact for newly assigned aircrew—orienting them on organizational functions, introducing key personnel, and scheduling initial training/orientation requirements.
• Familiarity with coordinating pre-departure training with deploying personnel through the Unit Deployment Manager (UDM).
• Knowledge of the DoD Foreign Clearance Guide, AFI 10-403, and AFI 33-332 as they pertain to maintaining mobility/training folders and deployment documentation.
• Experience providing pre-deployment and post-deployment mobility, logistics, security, ancillary training, medical, and dental requirements to the UDM.
• Familiarity with the Defense Readiness Reporting System (DRRS) and the Air Expeditionary Force Reporting Tool (ART), including Unit Type Code posturing and individual status updates.

Positions are contingent upon contract award.

Start Date: September 1, 2026

Full Time W2 (1099/Corp-to-Corp is not accepted.)

Schedule: 8-hour shift Monday to Friday within Core Hours of 7:30 AM – 4:30 PM

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

PioneerTech is an Equal Opportunity Employer

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• High school or equivalent (Required)

Security clearance:

• Secret (Required)

Work Location: In person