Job Title: Sr. Customer Service Specialist/ Customer and Technical Support #1010970

Duration: Contract (Possibility of extension)

Location: Remote

Pay Rate: $33/hr. - $34/hr.

Job Summary:
These individuals will answer phone calls and work with users to troubleshoot basic challenges. For example, have you tried clearing your browser history and cache; Have you tried logging out and logging back in; etc.

Responsibilities:

• This is a key role that requires an understanding of firm policies, procedures, and firm capabilities to deliver the full firm to clients.
• Work independently and demonstrate resourcefulness while working in a team environment
• Sound judgment, decision making, and conflict resolution skills
• Strong verbal and written communication skills and strong interpersonal skills
• Highly organized, detail-oriented, and adaptable to change
• Highly dependable and punctual
• Ability to multitask
• Strong service skills demonstrating patience, empathy, and a sense of calm in a fast-paced environment
• Strong technical skills in Microsoft Office, web-based programs, and Service Center
• Comfortable with talking on the phone and encouraging engaging dialogue
• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
• Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
• Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls
• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance Proactively participate in firm initiatives directed by local management

Required Qualifications

• A high school diploma is required; an associate degree or bachelor’s degree is preferred.
• 3+ years of experience providing service and support to customers/clients in a professional environment.
• A strong understanding of how to operate and troubleshoot technology.
• Proven ability to provide exceptional customer service and experience.

Preferred Qualifications

• Previous experience providing technical support is highly preferred.
• Salesforce experience
• Any technology education, training, or certifications

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Pay: $33.00 - $34.00 per hour

Work Location: Remote