Job Description and Duties

This position is located at the DMV Headquarters in Sacramento.

DMV operates 24 hours a day, 7 days a week. This position has core work hours from 8:00 a.m. to 5:00 p.m. Weekends, long and/or irregular hours, after-hours work, holiday work, and overnight travel may be required. This position is required to carry a DMV issued cell phone and required to be reachable outside of normal business hours. Telework available. Telework requires California residency. This position may be required to occasionally report to the designated office location in DMV headquarters at 2415 First Avenue, Sacramento, California, 95818. Travel expenses related to reporting to designated office is employee's own responsibility and is not eligible for reimbursement.

All eligible applicants may apply. A training and development assignment may be considered. SROA/Surplus candidates are encouraged to apply.

The position(s) being advertised may be subject to allocation approval by the Human Resources Branch. Fingerprint/Criminal Record Clearance is required before hire. The Salary Range shown is the minimum and maximum for a full-time appointment. Moving and relocation expenses will not be reimbursed for this position.

To be considered for this job vacancy, applicants must indicate the Job Control/Code (JC) number and position number(s) in the "EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING" box of the Examination/Employment Application (STD. 678), and submit all items listed under Required Application Documents below by the Final Filing Date. Employment history information must be submitted on the Examination/Employment Application (STD. 678); attaching a resume shall not be sufficient for the purposes of providing employment history. Failure to indicate required information on the STD. 678 or submit all items by the Final Filing Date may result in elimination from the recruitment process.

You will find additional information about the job in the Duty Statement.

Working Conditions

Part-time telework available. Telework requires California residency. This position offers hybrid telework opportunities; however, telework arrangements are subject to change at any time based on State & departmental operational needs. Employees may be required to report to the office as necessary.

The incumbent performs work indoors in a climate-controlled environment under artificial lighting. The incumbent must carry a cell phone and respond to calls after hours to lead multi-disciplinary IT professionals' team(s) in organizing, analyzing, troubleshooting, and resolving IT system problems; Organization-wide travel is integral to our operations and will be required of all team members as necessary.

The Department of Motor Vehicles (DMV) is a recognized leader in public service and has existed for over 100 years. The DMV is responsible for registering approximately 36 million vehicles in California, and serving 34 million driver license and identification card holders, collecting over $14 billion in annual revenue. The DMV also maintains and oversees many other functions. The DMV provides quality licensing and motor vehicle-related services in its field offices located throughout California and online at www.dmv.ca.gov

Special Requirements

Application Instructions

- Foundational experience in a Network Operations Center (NOC) or similar operational IT environment, including monitoring system performance, responding to alerts, and following escalation procedures. - Ability to analyze and triage technical issues involving enterprise applications, network connectivity, identity services, or server/cloud environments. - Familiarity with monitoring tools such as SolarWinds, Nagios, BigPanda, Splunk, or similar technologies. - Understanding of basic networking concepts, including TCP/IP, DNS, DHCP, and routing fundamentals. - Experience working with ServiceNow or another ITSM ticketing system, including documenting incidents and communicating resolutions. - Ability to read, follow, and update technical documentation such as SOPs, Knowledge Base (KB) articles, runbooks, or system guides. - Strong communication and customer service skills with the ability to interact professionally with technical teams, vendors, and end users. - Ability to prioritize multiple alerts, tasks, or incidents in a fast paced operational setting. - Ability to work independently and collaboratively, contributing to continuous improvement of NOC workflows. - Willingness to learn new technologies and adapt to evolving enterprise systems. - Experience supporting coordination with vendors or service providers is helpful. - Ability to lift up to 25 pounds of IT equipment when needed.

The Department of Motor Vehicles and the State of California offer many benefits to its employees. These include health, vision, and dental benefits; retirement plans (CalPERS); savings plans (401K and 457b); leave benefits; insurance (such as group legal insurance and group long term disability insurance); and employee assistance program. Benefits may be based on the job classification, bargaining unit, tenure, time base, and length of appointment. Click on each web link below for more information.

• Benefits summary – https://benefits.calhr.ca.gov/state-employees/general-benefits/
• Benefits afforded by membership in the California Public Employees’ Retirement System – https://benefits.calhr.ca.gov/state-employees/retirement/
• Benefits and protections provided to public employees by the State Civil Service – https://www.calhr.ca.gov/about-calhr/divisions-programs/selection-division/merit-system-services-program/
• Job descriptions and pay scales – https://calcareers.ca.gov/CalHRPublic/Tools/ClassSalarySearch.aspx

The Hiring Unit Contact is available to answer questions regarding the position or application process.

• Describe a time when you monitored systems or applications, identified an alert or issue, and walk us through the steps you took from detection through resolution.

• Explain a technical issue you diagnosed (network, application, or system related). What troubleshooting process did you follow, and what was the final outcome?

• Describe your experience using a ticketing system such as ServiceNow. Include how you documented incidents and how you use runbooks, SOPs, or KB articles to resolve or escalate issues.

• Provide an example of when you had to communicate technical information to non-technical staff or collaborate with another team/vendor during an outage or service degradation. What was your role, and what was the result?