About the Role

We are seeking a highly experienced and hands‑on Project and Customer Relationship Manager to partner with the current Plant Manager and team in overseeing day‑to‑day customer relations, scheduling delivery and supporting production scheduling, maintaining system dashboards, support of and overseeing logistics staff and strengthening organizational processes. This role is critical to ensuring efficient job execution, accurate backlog management, and high‑quality customer service, while driving continuous improvement across production, logistics, inventory, and financial controls.

The ideal candidate brings deep expertise in rebar fabrication, steel manufacturing, or project-driven industrial environments, and thrives in a fast‑paced operation where precision, efficiency, and safety are paramount.

Key Responsibilities

Customer & Job Management

• Manage customer relationships with a strong focus on contract execution, job status tracking, and backlog accuracy.
• Analyze job performance, develop and maintain backlog forecasts, contract and escalation timelines and reporting, and material requirements to support production planning and customer satisfaction.

Logistics & Delivery

• Optimize load planning, delivery schedules, and trucking coordination to reduce transportation costs and avoid LTL shipments, detention time, and inefficiencies.
• Support management of internal trucking operations and alignment between fabrication, loading, and outbound logistics.

Data, Reporting & Process Improvement

• Produce and maintain timely and accurate customer contract backlog reporting.
• Support accounting in its financial modeling, scenario planning, and strategic decision-making related to plant operations and production capacity.

Required Qualifications

• 10+ years of progressive experience in rebar fabrication, steel manufacturing, or a highly related industry.
• Strong background in customer relations (sales), logistics coordination, and delivery scheduling.
• Ability to communicate effectively across all levels—from executives to shop floor teams.
• Proficiency in reading rebar fabrication drawings, details, bend types, bar specs, rebar accessories (couplers, threading, chairs, etc.), and placement diagrams.
• Solid understanding of industry best practices and compliance requirements.
• Proven ability to manage and work well in a team environment.

Preferred Experience

• Hands-on experience with Soule, ASA, or comparable rebar production software.
• Background in organizations with internal trucking/trailer fleets, fabrication lines, or high-volume manufacturing environments.
• Strong analytical and critical thinking skills with the ability to make real-time operational and customer production scheduling optimization decisions.
• Experience supporting fast-growing businesses with complex workflows and evolving infrastructure.

Personal Attributes

• Preferably bilingual- full Spanish and English fluency.
• Exceptionally detail-oriented and organized, with strong follow-through.
• Clear and confident communicator with the ability to collaborate across production, logistics, accounting, and management.
• Proactive problem-solver who anticipates issues and drives meaningful improvements.
• Thrives in a hands-on, team-oriented environment with a strong sense of ownership.

Why Join Us

• Significant opportunity for career growth and development within a high-performing team.
• Collaborative, supportive culture where your contributions directly impact operational success.
• Competitive compensation and a comprehensive benefits package.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person