Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant II (NS)

Position Number

65024299

Grade

NC15

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Child Welfare Trainer position strengthens the statewide child welfare training system by supporting the delivery of standardized training to county DSS staff across Child Welfare Services Regions 1, 2, and 3.

• Region 1: Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison, Mitchell, Polk, Swain, Transylvania, and Yancey Counties

• Region 2: Alexander, Alleghany, Ashe, Avery, Burke, Caldwell, Catawba, Cleveland, Gaston, Iredell, Lincoln, McDowell, Rutherford, Watauga, and Wilkes Counties

• Region 3: Alamance, Caswell, Chatham, Davidson, Davie, Durham, Forsyth, Guilford, Orange, Person, Randolph, Rockingham, Stokes, Surry, and Yadkin Counties
  

This role provides program consultation, coordination, and implementation of training initiatives that align with Division goals and established program standards. Work includes planning, directing, and evaluating training activities to ensure consistency with state policy, best practices, and service delivery requirements. The position functions within a statewide operational context and requires routine overnight travel to multiple counties, in order to support training delivery and related technical assistance.



Key Duties Include:

• Deliver regionally assigned child welfare training to county DSS agencies using approved curricula and established program standards.

• Develop and refine training materials that accurately reflect North Carolina child welfare practice, policy, and statewide program objectives.

• Evaluate training effectiveness through structured assessments, participant feedback, and analysis of training and program data.

• Provide technical assistance to county DSS staff to reinforce skill development, clarify policy application, and support consistent service delivery practices.

• Coordinate with Division leadership, regional partners, and stakeholder groups to align training plans with statewide priorities and emerging practice trends.

• Interpret program standards and communicate required updates to county agencies to ensure compliance with state and federal mandates.

• Research child welfare practice developments and incorporate evidence-informed strategies into curriculum design and training facilitation.

• Prepare reports and documentation that summarize training activities, identified needs, and recommendations for continuous improvement.

• Establish and maintain effective working relationships with county DSS leadership, trainers, service providers, and other state and local partners.

• Plan travel and training logistics to support consistent delivery across assigned counties within Regions 1, 2, and 3.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $55,221.00 - $96,639.00

Recruitment Range: $55,221.00 - $61,294.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

• Demonstrated experience creating child welfare training curricula supported by documented improvements in learner assessment scores.

• Track record delivering multi‑county child welfare training sessions with measurable gains in participant competency ratings.

• Documented success facilitating cross‑cultural discussions that result in improved staff accuracy in applying child welfare policy.

• Proven experience evaluating training programs using outcome data to identify quantifiable performance gaps.

• History of coaching child welfare personnel with measurable increases in trainee performance during scenario‑based evaluations.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Remote Work Option

About the Division of Social Services (DSS):
The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About Child Welfare Workforce Development:

The Child Welfare Workforce in North Carolina is a force for good, and their work improving families’ safety, permanence and wellbeing is invaluable to the communities they serve.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits .

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

• Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION

If there are any questions about this posting, please contact Talent Acquisition at talentacquisition@dhhs.nc.gov . Resumes will not be accepted in lieu of completing this application .

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Master's degree in a discipline relative to the program from an appropriately accredited institution and three years of related experience

OR

Bachelor’s degree in a discipline relative to the program area from an appropriately accredited institution and five years of related experience

OR

An equivalent combination of education and experience.

EEO Statement

T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

talentacquisition@dhhs.nc.gov