RTD Talent Solutions is currently representing a Florida based fiber broadband and communications technology company that is seeking a Tier 1 Customer Service Representative.
Our client provides fiber internet, streaming television, digital voice, managed WiFi, hosted voice, and managed IT services to residential communities and businesses. The organization is growing and emphasizes responsive, community focused customer support.
As a Tier 1 Customer Service Representative, you would support customers with billing, service, product, and first level technical concerns while delivering a consistent professional customer experience.
Key job duties, among others:
Relevant backgrounds include contact center customer service, technical support, help desk, telecom, cable, broadband, or consumer technology support. Direct telecom experience is helpful but not required.
This is a remote first opportunity with an optional Miami - Blue Lagoon office location. The coverage window operates seven days per week, with shifts scheduled between 6:00 a.m. and 12:00 midnight, including evenings, weekends, and holidays. Bilingual Spanish is strongly preferred.
Pay: $17.00 per hour
Benefits:
Application Question(s):
Work Location: Remote
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