JOB SUMMARY/OVERVIEW

Supports the accuracy, compliance, and timely resolution of property and flood insurance escrow activities for loans serviced by Statebridge Company. Responsible for insurance exception management, vendor coordination, reporting, and risk mitigation. Provides research and documentation support to Escrow Analysts and Mortgage Insurance owners as needed, but does not serve as the primary owner of escrow analysis or mortgage insurance functions.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Monitor hazard and flood insurance escrow activity to ensure continuous coverage and timely premium payments.
• Research and resolve insurance-related exceptions including billing discrepancies, coverage lapses, force-placed insurance issues, and disbursement errors.
• Review insurance bills, declarations, invoices, and policy changes for accuracy and compliance.
• Communicate with insurance carriers, agents, and vendors to validate policy data and resolve issues.
• Support insurance vendor management including invoice reconciliation, audits, and SLA monitoring.
• Prepare and review insurance-related reports to identify trends and servicing risk.
• Ensure compliance with federal, state, investor, and internal servicing requirements.
• Participate in root cause analysis and process improvement initiatives.
• Provide support to Tax Analysts, Escrow Analysts, and Mortgage Insurance Claims Analysts as needed.

PERFORMANCE METRICS / KPIs

• Insurance exception aging and SLA compliance
• Continuous insurance coverage rate
• Timeliness of insurance premium disbursements
• Reduction of force-placed insurance due to servicing error
• Vendor accuracy and invoice quality
• Audit and compliance results
• Rework and error rate

JOB REQUIREMENTS AND QUALIFICATIONS

Education: Associates degree; or five years mortgage experience and/or training; or equivalent combination of education and experience

Training Requirements (licenses, programs, or certificates): No certifications needed

Experience: To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service – Respond to requests for service and assistance from internal and external customers and clients; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and requests clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Attendance/Punctuality - Consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality, Capability to work in and adapt to a fast-paced environment with a varying volume of work

Other Knowledge, Skills and Abilities: To perform this job successfully, an individual should have knowledge of:

• Proficient in Microsoft Office Suite (Word, Excel, Access, Outlook, Internet Explorer)
• Thorough knowledge of mortgage servicing documents and processes, particularly those related to escrow administration

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS

In addition to good working conditions and competitive pay, it is Statebridge Company’s policy to provide a combination of supplemental benefits to all eligible employees. In keeping with this goal, each benefit program has been carefully devised. These benefits include personal time-off, insurance, and other plan benefits.

Job Type: Full-time

Pay: $26.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Mortgage: 5 years (Required)

Work Location: In person