Job Overview
Are you passionate about helping pets and the people who love them? Franklin Falls Animal Clinic is looking for an experienced and enthusiastic Veterinary Customer ServiceRepresentative to become an essential part of our team!

As the welcoming face of our clinic, you'll be the first person clients and their pets meet, creating a warm, compassionate, and memorable experience from the moment they walk through our doors or call for assistance. In this role, you'll blend outstanding customer service with your veterinary knowledge to keep our hospital running smoothly. From scheduling appointments and supporting our medical team to educating clients and ensuring every visit is a positive one, you'll play a key role in delivering exceptional patient care.

If you thrive in a fast-paced environment, enjoy building relationships with clients, and want to make a difference in the lives of pets every day, we'd love to meet you. Join a team that values compassion, teamwork, and excellence—and bring your passion for veterinary medicine to a workplace where it truly matters.

Responsibilities

• Greet clients warmly and handle all front desk duties with professionalism and enthusiasm, including appointment scheduling and client check-in/out
• Manage veterinary software systems efficiently to update patient records, process payments, and coordinate appointments
• Support veterinary clinical procedures by handling animal restraint and performing basic animal husbandry tasks
• Communicate clearly with clients regarding pet care instructions, treatment plans, and follow-up care to ensure understanding and satisfaction
• Maintain cleanliness and organization of the reception area, treatment rooms, and kennel spaces in accordance with aseptic techniques and infection control protocols
• Collaborate with veterinary staff on laboratory procedures, sample collection, and documentation of medical-surgical treatments

Skills

• Extensive knowledge of veterinary terminology, animal anatomy, and critical care procedures
• Proven experience in veterinary clinics or animal hospitals
• Proficiency in veterinary software systems and Microsoft Office applications for administrative tasks
• Excellent customer service skills with the ability to communicate effectively with clients from diverse backgrounds
• Ability to handle multiple responsibilities efficiently while maintaining attention to detail in a fast-paced environment
• Knowledge of veterinary surgical procedures, companion animal medicine, and emergency response protocols

Join our team to make a meaningful difference in the lives of pets and their owners! We are committed to fostering a supportive environment where your skills can shine while advancing your career in veterinary medicine.

Pay: $17.00 - $19.00 per hour

Benefits:

• Employee discount
• Retirement plan
• Uniform allowance

Work Location: In person