Job Description

We are hiring a Customer Onboarding & Platform Support Analyst to support customers during the onboarding process . The ideal candidate will have experience in customer support, service desk, customer success, or account management and possess excellent communication skills.

Responsibilities

• Guide customers through onboarding and platform activation.
• Assist with account setup and telemetry enablement.
• Support customers via phone, email, and virtual meetings/webinars.
• Resolve onboarding issues and answer customer inquiries.
• Track onboarding progress and customer adoption.
• Maintain customer interaction records and reports.
• Collaborate with internal teams to ensure a smooth customer experience.

Required Skills

• 1–2 years of experience in Customer Support, Customer Service, Customer Success, Service Desk, or Help Desk.
• Experience with customer onboarding or account management.
• Knowledge of user onboarding, access modification, and offboarding.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Excel, PowerPoint, and MS Office.
• Strong analytical and problem-solving skills.
• Customer-focused mindset.
• Basic understanding of IT and networking concepts.
• Ability to manage multiple priorities.

Preferred Skills

• Experience with Cisco Meraki, Webex, Intersight, or SD-WAN.
• Experience with ServiceNow, Salesforce, Zendesk, or other CRM/ticketing tools.
• Knowledge of Identity & Access Management (IAM) or user provisioning.

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Pay: $15.00 - $16.00 per hour

Work Location: Remote