Ecommerce Operations & Site Experience Coordinator

We're looking for a proactive and detail-oriented Ecommerce Operations & Site Experience Coordinator to support the day-to-day site operations across our portfolio of premium fashion brands: Joe's Jeans, Hudson Jeans, Hervé Léger, and Favorite Daughter. This role sits at the intersection of operational execution and on-site customer experience—ensuring product pages, site updates, launches, and promotional setups are accurate, on-time, and on-brand across all four DTC websites and the mobile app. This is an ideal opportunity for someone early in their ecommerce career who is passionate about fashion, obsessed with the details, and eager to gain hands-on experience in site merchandising, UX quality assurance, and cross-functional collaboration in a fast-paced, multi-brand environment.

Ecommerce Operations

• Assist with daily site updates across all four brand websites, including homepage refreshes, collection page updates, navigation changes, and promotional banner swaps
• Support the product upload process by gathering and entering product attributes, descriptions, images, swatches, and other necessary information into Shopify
• QA all site updates, product launches, promotional setups, and new feature implementations across desktop, mobile, and app to ensure accuracy and a seamless customer experience
• Assist with maintaining and updating SEO/AEO content for new and existing products and collection pages
• Help maintain product sorting strategies (newness, best sellers, inventory levels) and ensure accurate categorization, tagging, and filtering for optimal discoverability
• Coordinate with creative, marketing, CRM, and merchandising teams to ensure timely delivery of site assets and alignment on campaign execution
• Monitor site performance and flag any errors, broken links, or inconsistencies to the ecommerce team
• Maintain internal documentation for site standards, QA checklists, and operational workflows to support process consistency across brands

Site Experience

• Conduct regular site experience audits across all brands and devices, documenting friction points, page load issues, broken flows, and visual inconsistencies
• Support ongoing UX and customer-journey testing by running device/browser checks, reviewing heatmaps and session recordings, and compiling findings for the ecommerce team
• Assist with A/B test execution related to product placement, badges, bundles, and site layout, and compile results for analysis
• Track and log customer-facing site issues reported through CX/CS channels, identifying recurring pain points and escalating patterns to the ecommerce team
• Conduct competitive research on DTC ecommerce trends, site experiences, and best-in-class merchandising and UX practices in fashion and apparel
• Contribute to an internal site experience knowledge base documenting best practices, benchmarks, and learnings across brands

• Bachelor's degree in Marketing, Business, Communications, or a related field
• 0–2 years of experience in ecommerce, site merchandising, digital marketing, or UX/CX, preferably in fashion or retail
• Strong attention to detail and ability to manage multiple workstreams across brands simultaneously
• Familiarity with Shopify or similar ecommerce platforms is a plus but not required
• Comfortable working with data and eager to learn tools like Google Analytics, Shopify Analytics, or similar
• Strong visual eye with an appreciation for brand consistency and storytelling, and intuitive user experience
• Proficiency in Microsoft Excel or Google Sheets
• Excellent written and verbal communication skills
• Collaborative, curious, and proactive with a can-do approach to problem-solving

• Hands-on experience managing site operations across a multi-brand fashion portfolio
• Exposure to how ecommerce strategies differ by brand identity, audience, and market positioning
• A strong foundation in site merchandising, UX quality assurance, and DTC operational workflows
• Experience working cross-functionally with marketing, creative, CRM, and merchandising teams
• Mentorship from experienced ecommerce leaders in a dynamic, growth-oriented environment