Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

• Manage day-to-day processing, inbox traffic, file audits, data reconciliation, and end-of-day protocols.
• Review incoming files to ensure accuracy, completeness, and adherence to regulatory compliance.
• Create and maintain file configuration specifications to onboard and implement new customers.
• Generate reporting outputs that directly trigger outreach requests for PlanSmart Specialists.
• Identify operational gaps to drive continuous system, process, and workflow scalability enhancements.
• Serve as a workflow Subject Matter Expert (SME) while partnering with internal stakeholders to resolve data discrepancies.

• Experience in data analysis, data processing, or operational reporting
• Strong proficiency in Microsoft Excel (e.g., formulas, lookups, data manipulation)
• Ability to analyze and interpret complex datasets with high attention to detail and accuracy
• Effective problem-solving skills with a continuous improvement mindset
• Comfortable navigating multiple systems, tools, and databases simultaneously
• Apply critical thinking to analyze data, assess impacts, and make informed decisions to resolve problems and improve workflows

• Bachelor’s degree or equivalent work experience
• Experience working with large datasets and automated workflows (e.g., Power Automate, reporting tools)
• Experience supporting operational or process improvement initiatives
• Strong project coordination skills with the ability to manage timelines and deliverables
• Excellent written and verbal communication skills, including the ability to communicate with leadership
• Ability to present data insights and recommendations in a clear, business-friendly format