Sage Expense Management is a leading provider of innovative expense tracking software, dedicated to simplifying financial processes for small to mid-sized businesses. We are currently seeking a professional and highly organised Remote Receptionist to join our team on a full-time basis. As the first point of contact for our company, you will play a crucial role in shaping the impression of our organisation. The ideal candidate will be an excellent communicator with a passion for providing outstanding administrative support in a dynamic, remote-first environment. This is a remote position, with a preference for candidates based in the Dallas, Texas, United States area to align with team time zones.

Responsibilities

• Serve as the primary point of contact for the company, managing all incoming communications with professionalism and efficiency.
• Answer, screen, and forward incoming phone calls, and manage the main company email inbox, directing enquiries to the appropriate person or department.
• Provide exceptional customer service to prospective clients, existing customers, and partners.
• Schedule and coordinate appointments, meetings, and conference calls for team members using digital calendar systems.
• Perform general administrative and clerical duties, including data entry, managing digital files, and maintaining contact lists.
• Offer support to various departments as needed, ensuring seamless operational workflow.
• Uphold a high level of professionalism and confidentiality in all interactions.

Qualifications

• Proven experience as a Receptionist, Virtual Assistant, or in a similar administrative support role.
• Exceptional verbal and written communication skills, with a professional and courteous telephone manner.
• Strong organisational, multi-tasking, and time-management abilities.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel) and familiar with virtual communication tools such as Slack or Microsoft Teams.
• A proactive and resourceful problem-solver with the ability to work independently.
• Experience working in a technology or software company is desirable but not essential.
• A customer-focused attitude with a commitment to delivering high-quality support.

Benefits

• A competitive annual salary ranging from $45,000 to $65,000 USD.
• The flexibility of a fully remote working arrangement.
• The opportunity to be part of an innovative and growing technology company.
• A supportive and collaborative team culture that values professional growth.