Key Responsibilities

Leadership & Supervision

• Provide day-to-day supervision of data entry staff responsible for processing survey forms (annual, quarterly, and benchmark).

• Manage workload distribution, prioritize tasks, and ensure job turnaround times (1–3 days) are consistently met.

• Serve as primary liaison with Workload Coordinator and program offices to align staffing with survey requirements.

• Mentor and train staff to ensure consistent adherence to data entry standards and accuracy goals.

Data Management & Quality Assurance

• Oversee batching, keypunching, scanning, and indexing of survey forms into systems.

• Ensure strict accuracy and integrity of entered data in compliance with legal mandates (e.g., Title 22, U.S. Code).

• Review and validate error reports, initiate corrections, and ensure resubmission of batches when needed.

• Monitor and report on error rates, productivity metrics, and compliance with timeliness standards.

Process Improvement & Compliance

• Recommend and implement improvements to data entry workflows, tools, and error-reduction techniques.

• Ensure compliance with security, privacy, and data-handling protocols.

• Develop and maintain Standard Operating Procedures (SOPs) for data entry and validation processes.

• Support contingency planning efforts, including backup and recovery of data entry operations.

Reporting & Communication

• Prepare weekly and monthly status reports documenting progress, issues, and corrective actions.

• Communicate effectively with government stakeholders regarding workload status, risks, and quality issues.

• Support contract deliverables by contributing to project plans, progress meetings, and performance reviews.

Required Qualifications

• Bachelor’s degree in Business, Data Management, Statistics, IT, or related field (or equivalent experience).

• Minimum 5 years of experience supervising data entry or data operations teams in a federal or enterprise-scale environment.

• Demonstrated expertise in data accuracy, error management, and compliance monitoring.

• Strong familiarity with large-scale survey data collection and processing workflows.

• Proficiency with Microsoft 365, scanning tools, and enterprise data entry/keypunch applications.

• Excellent leadership, organizational, and communication skills.

• Must meet credentialing, training, and security requirements.

Desired Qualifications

• Experience with federal survey data.

• Knowledge of FISMA moderate controls and federal IT/data security standards.

• Familiarity with statistical software (SAS, MATLAB, Python) and database environments (SQL Server).

• Prior experience in federal contracting environments with Earned Value Management reporting exposure.