TechTom LLC

TechTom LLC is seeking a highly organized and technically skilled Operations Manager to help oversee our diagnostics and refurbishment operations for Apple, Microsoft, and other consumer electronic devices.

This is a leadership-focused role for someone with strong technical knowledge, operational awareness, and the ability to manage workflow efficiency in a fast-paced production environment. The ideal candidate is experienced in device diagnostics, team coordination, quality control, and operational process improvement.

This position is not a general warehouse management role. We are looking for someone who understands consumer electronics, device processing workflows, and how to maintain high-quality standards while leading a productive team.

Key Responsibilities

• Oversee daily diagnostics, grading, testing, and processing operations for Apple and other electronic devices.
• Supervise and support technicians to ensure productivity, accuracy, and quality standards are consistently met.
• Assist in managing workflow across device intake, testing, data erasure, inventory handling, and outbound processing.
• Monitor KPIs, technician performance, turnaround times, and return rates.
• Conduct quality assurance reviews to minimize warranty claims and operational errors.
• Assist with training, retraining, and onboarding of technicians and operations staff.
• Troubleshoot escalated technical issues involving hardware, software, and operating systems.
• Coordinate with management to improve operational efficiency, organization, and workflow systems.
• Maintain accurate inventory tracking and operational documentation.
• Help enforce workplace standards, organization, and process accountability throughout the department.

Qualifications

• 2+ years of experience in electronics diagnostics, refurbishment, IT hardware support, or device repair operations.
• Previous experience in a lead, supervisory, or management capacity preferred.
• Strong working knowledge of:
• Apple devices and macOS/iOS
• Microsoft devices and Windows OS
• Android operating systems
• Familiarity with device testing, data erasure, grading standards, and refurbishment workflows.
• Experience managing workflow, productivity metrics, or operational KPIs.
• Strong organizational, communication, and leadership skills.
• Ability to multitask and prioritize in a fast-moving environment.
• Comfortable using Google Workspace, Microsoft Office, and inventory or processing software platforms.

Preferred Experience

• Consumer electronics refurbishment or resale industry experience.
• Experience with warehouse operations as they relate to electronics processing and inventory flow.
• Familiarity with quality control standards, or electronics lifecycle management.
• Experience reducing return rates and improving quality assurance systems.
• Experience training or mentoring technicians.

Why Join TechTom LLC?

• Join a rapidly growing company in the refurbished technology industry.
• Work with high-demand consumer electronics and evolving technologies.
• Opportunity to directly influence operational systems and team performance.
• Collaborative environment with strong growth potential for leadership candidates.
• Fast-paced, hands-on role where technical skill and operational leadership are both valued.

Pay: $18.00 - $22.00 per hour

Benefits:

• Paid time off

Ability to Commute:

• Boca Raton, FL 33487 (Required)

Work Location: In person