Job Description Summary:

We have an immediate opening for a AI Security Solutions Advisor to support Pinnacle IT clients. This is an in-office position located in Arkansas. This role is open to Arkansas residents only.

We have an immediate opening for an AI Security Solutions Advisor within our Little Rock location. With our great working environment and staff, there is no doubt that there is opportunity for growth and development on both a professional and personal level.

Pinnacle IT is a progressive, 30+ year-old professional technology services company serving small and medium businesses with a focus on professional services such as law firms, municipalities, and healthcare. We are headquartered in Little Rock, and our focus is to provide on-site and remote IT support along with a full complement of technology services. Our ability to execute and get the job done right the first time separates us from our competition.

The AI Security Solutions Advisor serves as Pinnacle IT’s subject matter expert for the secure and responsible adoption of artificial intelligence technologies. This role partners with clients to understand their business objectives and proposed AI use cases, evaluate the associated cybersecurity, privacy, compliance, and operational risks, and develop a practical path forward for secure implementation.

The ideal candidate combines strong cybersecurity knowledge, Microsoft 365 expertise, consultative communication skills, and advanced hands-on technical ability. This individual will conduct AI readiness and risk assessments, present findings to client leadership, recommend licensing and technology solutions, develop implementation roadmaps, and design, implement, validate, and document the technical security, compliance, governance, licensing, and identity changes required for secure AI adoption.

This position requires both consultative expertise and solid technical implementation skills. The successful candidate must be capable of independently assessing client environments, designing secure AI solutions, and performing the technical configuration necessary to implement those solutions.

Primary Job Duties:

• Client Advisory & Consulting

o Conduct AI Readiness Assessments for organizations evaluating artificial intelligence technologies.

o Meet with executive leadership, department leaders, technical teams, and other stakeholders to understand business objectives and proposed AI use cases.

o Evaluate how AI tools will access, process, store, generate, and share organizational data.

o Identify cybersecurity, privacy, compliance, legal, operational, and business risks associated with proposed AI implementations.

o Translate technical risks into practical business recommendations for executive leadership.

o Present assessment findings, recommendations, implementation strategies, and project requirements to both technical and non-technical audiences.

o Develop secure AI adoption roadmaps tailored to each client’s environment, regulatory requirements, and business objectives.

o Serve as a trusted advisor throughout the client’s AI journey.

• AI Security & Risk Assessment

o Evaluate enterprise AI platforms including Microsoft 365 Copilot, Copilot Studio, Azure AI Services, ChatGPT Enterprise, and other emerging AI technologies.

o Assess identity, access, permissions, data security, governance, compliance, information protection, and regulatory implications.

o Evaluate the organization’s overall security posture to determine readiness for AI adoption.

o Perform AI risk assessments utilizing frameworks such as NIST CSF, NIST AI RMF, HIPAA, CJIS, CMMC, and other applicable standards.

o Identify gaps involving identity, endpoint management, data classification, information protection, governance, monitoring, and access controls.

o Recommend appropriate security controls, governance policies, technical safeguards, and remediation strategies.

o Evaluate third-party AI applications, connectors, integrations, and agents for security and compliance risks.

• Solution Design

o Design secure AI architectures aligned with client business goals and acceptable levels of risk.

o Recommend Microsoft licensing upgrades, Copilot licensing, security add-ons, and third-party technologies required to support secure AI adoption.

o Develop implementation plans that balance business value, cybersecurity, compliance, usability, and cost.

o Identify prerequisite security improvements necessary before AI deployment.

o Collaborate with internal engineering, networking, cloud, security, technical services, project management, sales, and account management teams to ensure successful project delivery.

o Assist in developing project scopes, statements of work, technical estimates, and implementation recommendations.

• Technical Ownership & Implementation

o Serve as the technical owner for AI security engagements from initial discovery through implementation, validation, documentation, and project completion.

o Perform the technical configuration required to securely enable AI technologies within client environments.

o Independently implement Microsoft 365 security, compliance, governance, licensing, identity, and AI-related configurations without reliance on other engineering teams except where specialized expertise is required.

o Configure and administer Microsoft Entra ID, Microsoft Purview, Microsoft Defender, Conditional Access, Data Loss Prevention (DLP), Sensitivity Labels, Information Protection, Microsoft 365 Copilot, Copilot Studio, retention policies, audit capabilities, and related Microsoft security technologies.

o Implement governance controls supporting AI usage.

o Configure identity, access, data protection, compliance, application governance, monitoring, and security controls necessary to support approved AI use cases.

o Configure or coordinate the deployment of approved third-party technologies required to mitigate identified risks.

o Perform technical remediation activities identified during AI readiness assessments.

o Validate all configurations through testing and documentation.

o Troubleshoot AI-related security, governance, licensing, compliance, and Microsoft 365 issues.

o Produce complete implementation documentation, configuration standards, technical runbooks, and client handoff documentation.

o Remain accountable for the successful technical delivery of every engagement through project completion.

• Project Ownership & Client Success

o Own AI client engagements from initial consultation through successful implementation and post-deployment validation.

o Lead discovery conversations to understand business objectives, technical requirements, regulatory obligations, and desired outcomes.

o Develop project scopes, implementation plans, milestones, and technical recommendations.

o Coordinate project activities with internal teams and client stakeholders while maintaining ownership of the technical solution.

o Manage client expectations, communicate project status, identify risks, and proactively resolve issues throughout the engagement.

o Ensure all recommended security, governance, compliance, licensing, and technical remediations are fully implemented and verified before project completion.

o Perform post-implementation reviews and recommend ongoing improvements to strengthen client security posture.

o Identify opportunities to expand client security maturity and AI capabilities through additional strategic recommendations.

• Documentation & Training

o Produce professional AI readiness assessments, executive summaries, implementation documentation, governance documentation, and security recommendations.

o Develop AI governance standards, policies, procedures, and best practices.

o Deliver executive briefings, client workshops, and end-user training on responsible AI adoption.

o Educate internal teams on emerging AI technologies, Microsoft capabilities, cybersecurity risks, and governance considerations.

o Develop repeatable assessment templates, implementation methodologies, documentation standards, and service offerings.

• Research & Innovation

o Stay current on rapidly evolving AI technologies, Microsoft capabilities, cybersecurity threats, vulnerabilities, licensing changes, and regulatory developments.

o Evaluate new AI solutions for business applicability, security implications, and technical feasibility.

o Monitor changes to Microsoft AI offerings and enterprise AI platforms.

o Contribute to Pinnacle IT’s AI advisory, implementation, and managed services offerings.

o Develop repeatable delivery methodologies and best practices for AI engagements.

o Support internal sales and account management teams during AI discovery conversations and solution design.

o Help shape Pinnacle IT’s AI advisory and security strategy.

Experience & Skills Required:

· Required

o Professional experience administering and securing Microsoft 365 environments.

o Strong understanding of Microsoft security technologies, identity management, information protection, governance, and cybersecurity best practices.

o Hands-on experience with Microsoft Entra ID, Conditional Access, Microsoft Defender, Microsoft Purview, and Microsoft 365 administration.

o Ability to independently assess client environments and develop secure AI adoption strategies.

o Demonstrated experience implementing Microsoft security and compliance technologies.

o Strong written and verbal communication skills.

o Exceptional client-facing consulting and presentation abilities.

o Ability to explain complex technical concepts and cybersecurity risks to executive leadership.

o Experience documenting technical recommendations, implementation plans, and technical standards.

o Strong analytical, troubleshooting, and problem-solving skills.

o Ability to independently own client engagements from discovery through implementation.

· Preferred

o Experience implementing Microsoft 365 Copilot, Copilot Studio, Azure AI Services, or other enterprise AI platforms.

o Experience assessing or securing generative AI applications.

o Knowledge of AI governance and responsible AI principles.

o Experience with HIPAA, CJIS, CMMC, NIST Cybersecurity Framework, and NIST AI Risk Management Framework.

o Experience recommending Microsoft licensing and security solutions.

o Experience working within a Managed Service Provider (MSP) environment.

o Experience supporting technical sales, solution design, or project scoping.

Preferred Certifications

The following certifications are preferred but not required:

· IAPP Artificial Intelligence Governance Professional (AIGP)

· GIAC AI Platform Security (GAIPS)

· Microsoft Certified: Cloud and AI Security Engineer Associate

· Microsoft 365 Certified: Copilot and Agent Administration Fundamentals

· Microsoft Certified: Identity and Access Administrator Associate

· Microsoft Certified: Information Security Administrator Associate

· Microsoft Certified: Cybersecurity Architect Expert

· Other relevant Microsoft, cybersecurity, compliance, privacy, or AI certifications

Preferred AI-Specific Training

· SANS SEC411: AI Security Principles and Practices

· SANS SEC545: GenAI and LLM Application Security

· Microsoft training related to Copilot, Copilot Studio, Azure AI, Microsoft Purview, and Microsoft security technologies

· NIST AI Risk Management Framework training

· Responsible AI and AI Governance training

Success in This Role

A successful AI Security Solutions Advisor:

· Builds trusted relationships by providing practical, security-focused AI guidance.

· Independently assesses client environments and develops secure AI adoption strategies.

· Owns AI engagements from initial consultation through technical completion and post-deployment validation.

· Personally implements the technical security, identity, governance, licensing, and compliance controls required to support AI.

· Successfully delivers secure, scalable, and well-documented AI solutions.

· Ensures client environments are fully remediated and aligned with security, governance, and compliance recommendations.

· Communicates complex technical concepts as actionable business recommendations.

· Balances innovation with cybersecurity, compliance, and operational risk.

· Continuously learns and adapts as AI technologies evolve.

· Contributes to the growth and success of Pinnacle IT’s AI advisory practice.

Additional Responsibilities

This job description is intended to describe the general nature and level of work performed in this position. It is not intended to represent an exhaustive list of all responsibilities, duties, or qualifications. Additional duties may be assigned based on business needs, client requirements, and the continued evolution of Pinnacle IT’s AI services.

Physical Requirements:

This position may require the ability to perform the following essential functions with or without reasonable accommodation:

• Occasionally lift and move equipment weighing up to 50 pounds.
• Frequently bend, kneel, crouch, and work in confined spaces, such as under desks, to perform installations, maintenance, and troubleshooting.
• Use of hands and fingers to handle cables, tools, and small components.
• Stand, walk, and move throughout client sites or office environments as needed.

Interpersonal and Communication Requirements:

· Communicate effectively with clients, team members, and supervisors in a courteous, professional, and respectful manner.

· Collaborate in a team environment, demonstrating active listening, empathy, and problem-solving in both verbal and written interactions.

· Maintain a professional demeanor and appearance in various workplace settings, including high-pressure or time-sensitive situations.

· Demonstrate flexibility and adaptability when working with peers, clients, and vendors of diverse backgrounds, roles, and communication styles.

· Appropriately interpret and respond to verbal and nonverbal cues, ensuring productive dialogue and positive working relationships.

This position requires the ability to perform the following cognitive tasks with or without reasonable accommodation:

• Apply sound judgment and decision-making in routine and non-routine situations.
• Prioritize multiple tasks or projects while managing time effectively in a fast-paced environment.
• Analyze problems, troubleshoot issues, and develop logical solutions based on available information.
• Maintain attention to detail and accuracy while completing tasks, reports, or technical documentation.
• Retain and apply procedural or technical knowledge as it relates to the role’s responsibilities.

· Adapt to changes in priorities, procedures, and technologies; adjust quickly to changes of assignments.

• Able to identify when escalation is necessary and take appropriate action to involve higher-level support or leadership.
• Demonstrates sound judgment in escalating complex or high-impact issues while maintaining clear communication with team members and stakeholders.
• Work independently or as part of a team, demonstrating initiative and reliability.

Other Expectations:

· Must be logged into your workstation and ready to work by the beginning of your shift (e.g., 8:00 AM).

· Must possess and maintain a valid Arkansas driver’s license and present it upon request when performing job duties which require operating a vehicle.

· Travel is required to all 6 locations across the state, supporting onboardings, on-site assessments, client meetings, audits, events, and project deployments. Travel is generally within the state and surrounding areas, based on business needs.

· Must have reliable transportation.

Job Type: Full-time

Location: On-Site, Little Rock, Arkansas (NOT REMOTE)

Salary: Starting $70,000

Benefits:

• Health insurance
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement

This job description describes the general nature and level of work being performed. It is not meant to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may change or be assigned as needed to meet business requirements.

Pinnacle IT is an Equal Opportunity Employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status under applicable law.

We are committed to providing a work environment that supports individuals of all backgrounds and abilities. If you require reasonable accommodation during the application or interview process, or to perform the essential functions of this position, please let us know.

How do I apply for the position?

Send your resume and your Microsoft, Cisco or other certification credentials by responding to this posting. Qualified applicants will be contacted to schedule an interview.

Make your talents known today! This is an immediate opening. Please, no phone inquiries.

Pay commensurate with experience. A background & reference check is required.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.

Job Type: Full-time

Work Location: On-Site, Little Rock, Arkansas

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Are you located within 30 minutes of Little Rock, Arkansas?

Experience:

• Cybersecurity: 5 years (Required)

Work Location: In person