Working Title: Regional Ombudsman
Job Class: Client Advocate
Agency: Ombud Mental Hlth & Dev Dis
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Office of Ombudsman for Mental Health & Developmental Disabilities is looking for their next Client Advocate. This position provides professional advocacy and client resource services for persons with developmental disabilities, mental illness, and substance use disorder. The person in this position will verify and review a wide variety of reports or complaints of violations, including clients' rights, service provision, and dignity/respect issues. The person in this position will also review serious injuries reported to OMHDD and ensure that appropriate corrective action plans are implemented.
Day to day work will vary and may include in-person or virtual case involvement, attending client meetings, proactive site visits or community engagement, research, analysis, and investigation into client complaints or systemic issues, and potential education or training to the clients and community served by OMHDD.
This position is eligible for a hybrid telework arrangement. With a telework arrangement, onsite attendance will be required for team meetings or as requested by management to meet business needs. Completion of a telework agreement will be required. Please review the Telework Policy for details.
EDUCATION
Applicants must have a bachelor’s degree or higher in Social Work, Psychology, Special Education, Nursing, Legal Studies/Law, Human Services, Hospital Administration, Public Health, Public Administration, Public Policy or closely related field.
EXPERIENCE
Three (3) years of experience that meets ALL of the following requirements. (NOTE: Paralegal and entry-level professional experience does not qualify.)
Applicants that meet the above minimum qualifications will be further evaluated on the following:
Requires the ability to be in a stationary position for prolonged periods of time, and the ability to conduct work in a variety of community settings which may require varying levels of comfort or access.
Successful applicants must pass a criminal background check through American DataBank and employment reference checks prior to employment. A criminal history does not automatically disqualify an applicant, and each case will be reviewed individually in alignment with fair hiring processes.
This position requires an incumbent must maintain valid driver's license, and insurance, OR have other reliable transportation.
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about this position, contact Janel Lane at janel.lane@state.mn.us .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Janel Lane at janel.lane@state.mn.us.
The Office of Ombudsman for Mental Health and Developmental Disabilities promotes the highest attainable standards for treatment, competence, efficiency, and justice for persons receiving services for mental illness (MI), developmental disabilities (DD), and substance use disorder (SUD). These include services that are licensed, certified, or registered by the Departments of Health, Human Services, and Education as well as local school districts and county social service agencies.
What do Minnesota's State employees have in common?
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
EQUAL OPPORTUNITY EMPLOYERS
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
APPLICANTS WITH DISABILITIES
Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
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