View Point Health

Job Title: Triage Assistant (Non-Licensed)

Job Code: SST011/ Social Svcs Tech 2 or T1601/Personnel Services Worker

Shift: PRN (19-hrs per week) - Evenings and weekends

Job Hours: Times May Vary

Base Location: Lawrenceville, GA.

Division/Department/Program: Adult Crisis Stabilization Unit (CSU)

Duties & Responsibilities:

• Facilitates admission into CSU, as well as assist with flow of admissions into TOU.
• Complete triage referrals logs, verify insurance coverage, complete prior and concurrent authorizations, ensures timely response to all calls.
• Competes comprehensive assessment with new admissions.
• Assembles, analyzes, and interprets new/updates assessment information about the consumer to assess treatment needs.
• Request initial and concurrent treatment authorizations within required time frames.
• Identifies unmet needs, reviews available resources, and develops/modifies the treatment plan as indicated.
• Records accurate and clear information about referrals and registers and discharge individuals from the program in the ECR and GCAL Board, as appropriate.
• Monitor the BHL board for potential admissions.
• Research and/or responds to referral sources’ questions and other requests for information or assistance.
• Functions as the entry point for referrals to the program and makes an initial determination of the possibility of the caller's eligibility for services.
• Performs general administrative support for the unit such as scanning and uploading to ECR, filing, faxing, printing, and general clerical work, as needed.
• Supports direct care to meet ratio or due to acuity.
• Schedules and manages transportation trip orders for clients being admitted to the facility or sent for medical evaluation. This includes verification of address and tracking of completed trips versus no-shows.
• Assists clients with receiving timely pick-ups for all scheduled trips.
• Assists with calculating census, BHL tracker, KPI’s monthly, Triage Audit, AMA and acuity tracker reports and tracking.
• Requests initial and concurrent treatment authorizations within required time frames.
• Completes triage referrals logs, verify insurance coverage, complete prior and concurrent authorization, ensures timely responses to all calls.
• Completes admissions documentation: consent, comprehensive assessments, suicide risk assessments, etc.
• Records accurate and clear information about referrals and registers and discharge individuals from the program in the ECR and GCAL Board, as appropriate.
• Answers intake phone, screens, respond to emails/fax regarding admissions inquiries, and reviews referrals, to include Determining the caller’s needs, providing clear and correct information to the caller about routine processes for admission, or referring calls to the appropriate staff members, or alerts appropriate staff if the call is of an emergency nature.
• Records clear, accurate and complete telephone messages and routes them to appropriate staff.
• Greetings clients and other visitors promptly and courteously. Determines their needs, responds to their routine questions, and secure any necessary information. Directs them to correct locations.
• Assists with visitation and scanning visitors log to Corporate Compliance.
• Assists with calculating census, BHL tracker, KPI’s monthly, Triage Audit, AMA and acuity tracker reports and tracking.
• Attends Treatment Team and takes daily Treatment Team notes.
• Prepares and sends outgoing documents, FAX’s, e-mails, and other materials, according to established procedures and confidentiality regulations.
• Classify, sorts, transfers and/or files records and other materials using standard procedures. Maintains the confidentiality of clinical record information. Secures appropriate releases of information, as needed.
• Uploads and scans charts into client ECR.
• Coordinates discharge planning and scheduling follow-up appointments.
• Conduct follow-up calls to clients after discharge and follow-ups on suicide prevention protocols.
• Support direct care to meet ratio or due to acuity.
• Maintains databases, logs, and other records of routine information.
• Compiles information from these sources and other data sources as necessary.
• Generates and distributes reports that are accurate and timely.
• Maintains an organized and accessible filing system and follows confidentiality regulations regarding maintenance and release of file information.

• Medical office experience Minimum 1 year experience working in a medical/mental health setting.
• Have outgoing, engaging and personable communication skills.
• Experience working with insurance and billing.
• Experience using Carelogic or other electronic record systems.
• Excellent computer skills including familiarity with Microsoft Word, Excel, and
• Med Terminology is essential.
• Highly organized and detail oriented.

• Must be able to lift 20 pounds.
• Requires long periods of sitting/standing.
• Must be able to respond quickly to sounds.
• While performing the duties of this job, the employee is frequently required to sit, move about, hear and speak.
• Must be able to pass physical requirements of MANDT training (i.e. - standing from knees without using hands, regular transitions from knees to standing, and perform holds).
• Must be able to restrain an individual over 100 pounds.
• Candidates for selection must pass a criminal background check (including fingerprinting).
• Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

Benefits (for qualified employees):

• State Health Benefits Package (medical, dental, vision, life insurance, disability, long-term care, legal services, flexible spending accounts)
• Paid New Hire Training
• Company contributes additional 7.5% of salary to 401(a) Retirement Plan
• No employee deduction for Social Security
• Additional benefits such as legal services, Employee Assistance Program and discounted tickets to attractions, shopping, technology, and travel
• Supervision, training, and continuing education opportunities available

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.