Job Responsibilities

- Lead and manage the technical team, providing guidance and support.

- Oversee product inspections and performance of medical equipment.

- Ensure compliance with industry regulations and quality standards.

- Develop and implement technical training programs for staff and clients.

- Prepare and maintain accurate service and quality records/ transactions of work

Performed

- Provide technical support to customers and resolve escalated issues.

- Represent the company in a service role and take responsibility for customer satisfaction.

Increase customer’s loyalty by professionally communicating with them.

- Assist Sales Team with service and training of equipment to Customers and Dealer Network in-house or at customer sites.

Qualifications

- Bachelor’s degree in biomedical engineering, electronics, or a related field.

- 5+ years of experience in medical equipment technical management.

- Strong leadership and team management skills.

- Knowledge of FDA, ISO, and other medical industry regulations.

- Excellent problem-solving and communication skills.

- Strong customer service skills including strong verbal, written and interpersonal communication.

- Willing to travel overseas.

- Bilingual (English/Spanish) is a plus.

Job Type: Full-time

Pay: $70,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Work Location: In person