Description

Responsibilities

• Serve as the local, hands-on IT presence in Trilon offices, ensuring employees receive timely and effective support; this includes remote support to Tier 2/3 offices
• Partner with the helpdesk team to resolve escalated issues and proactively address local IT needs
• Support office relocations, acquisitions, and new office setups, ensuring infrastructure, endpoints, and collaboration tools are deployed correctly
• Provide onsite flex support during partner integrations and major IT or business project transitions

• Deliver seamless technology experiences for onboarding and offboarding, including account provisioning, hardware setup, and access configuration
• Conduct in-person or virtual training sessions on Trilon’s core technologies to improve adoption and enhance digital maturity
• Act as a trusted point of contact between employees and IT leadership, capturing feedback and identifying opportunities for improvement
• Champion a culture of productivity, digital enablement, and excellent customer service within the local office

• Manage the full hardware lifecycle, including procurement, installation, maintenance, and refresh of laptops, peripherals, and mobile devices
• Install, configure, and troubleshoot edge infrastructure such as networking, servers, and local systems in partnership with L3 engineering teams
• Ensure meeting rooms, collaboration spaces, and local IT systems remain operational, reliable, and up to standard

• Maintain IT knowledge base documentation and contribute to consistent service delivery playbooks
• Document unique applications, workflows, and processes within regional offices and recommend standardized enterprise solutions when appropriate
• Share lessons learned and best practices with peers and IT leadership to promote service consistency across Trilon offices

Qualifications

• 3 to 5 years of experience in IT support, field services, or workplace technology roles
  Strong knowledge of Microsoft 365, Windows, macOS, Active Directory, and endpoint management tools
• Familiarity with collaboration platforms, meeting room technologies, and workplace networking
• Experience supporting onboarding, hardware provisioning, and office IT setup
• Willingness to work on the weekend and off hours as needed
• Ability to install and troubleshoot edge infrastructure with guidance from L3 engineering teams
• Strong communication and customer service skills with the ability to train and enable employees effectively
• Excellent troubleshooting and problem-solving abilities with a proactive, customer-first mindset
• Bachelor’s degree in Information Systems or a related field preferred
• Relevant certifications such as CompTIA A+, Microsoft, or ITIL Foundation are a plus
• Will require periodic travel between regional offices to deliver onsite services under Trilon’s IT support model
• Must be in a designated region and based in a Tier 1 or Tier 2 Trilon office to provide hands-on leadership and engagement

Benefits

• Holiday and paid-time-off programs
• 401(k) Plan and Match
• Career Path Development Program (Management & Technical Career Tracks)
• Tuition Reimbursement
• Competitive health and dental insurance premiums
• Short-Term Disability/Long-Term Disability
• Life insurance
• Employee Assistant Program (EAP)
• Flexible Spending Account
• and More

About Naik Group

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