Primary responsibilities will be to pass out menus and instruct each patient on the My Dining meal ordering system. The PDA will speak to each patient or care giver and verbally take each patient, guest, and/or family members diet specific food choices for each meal. This position is responsible for accurately processing and meticulously following all physician prescribed diets. The PDA then reaffirms all patient food requests by reading back the food choices to the patient. Upon agreement and patient confirmation, all choices are entered into the PDA’s IPad. The PDA will then print off all meal tickets, organize, and placed on the patient tray line. At posted times, the PDA will be responsible for building, delivering, scanning, and removal of patient trays. This position is responsible for processing and following all diet requests, while serving each patient/guest in a timely, professional, and efficient manner. The PDA is a patient advocate and takes ownership of patient concerns, and immediately makes independent decisions within scope of care and follows up each concern to a positive resolution. To conform to TJC standards, uses two patient identifiers to positively I.D. each patient and digitally scan each tray ticket before a meal is served. This person will act as a liaison between the patient, Nutritional Services, nursing, and any other department involved, creating a positive service culture. This will require independent thinking, multi-tasking, prioritization, and stringent time management and communication skills. Must be self-motivated and be able to work independently with minimal supervision. The primary responsibility of this position is direct one-on-one patient service which is intricately linked to Nutritional Service’s closely monitored patient satisfaction scores.

High school graduate or equivalent preferred. Must be able to read and write legibly, speak, and comprehend English and be able to follow written and oral instructions. Absolutely crucial to be able to have positive, verbal communication and one-on-one interaction, with different levels of patients, patient’s families, doctor’s, nursing, and other staff within the hospital setting. Knowledge and experience working with IPads and P.C.’s is strongly recommended. Working with IPads and computers and using cell-like phones are required. This position will require strong customer relations, communication, prioritization, time management and multi-task skills. Will be required to complete the ServSafe class within six months after hire and score a minimum of 75% on the written test.

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