Position Summary

Aikins Distribution is seeking a proactive and detail-oriented Distribution Support Coordinator to provide remote administrative support for customer orders, shipment coordination, account services, and day-to-day distribution operations. This role serves as a key point of contact between customers, internal departments, and logistics partners to help ensure orders are processed accurately, communications remain timely, and service expectations are consistently met.

The ideal candidate is organized, customer-focused, and enjoys working in a fast-paced environment where strong communication and problem-solving skills are essential.

Responsibilities

Customer & Account Support

• Respond to customer inquiries through phone, email, chat, and online support platforms.
• Provide updates regarding order status, shipment progress, product availability, and account information.
• Resolve routine customer concerns or coordinate with internal departments for timely resolution.
• Build positive relationships through professional and responsive communication.

Distribution Coordination

• Assist with processing customer orders and monitoring fulfillment activities.
• Coordinate shipment schedules and communicate delivery updates.
• Support inventory-related inquiries and product availability requests.
• Help ensure distribution documentation is complete and accurate.

Administrative Support

• Maintain customer accounts, order records, and distribution documentation.
• Perform accurate data entry within CRM, ERP, and order management systems.
• Prepare reports, shipping documentation, and internal correspondence.
• Assist with operational projects and process improvement initiatives.

Operational Support

• Coordinate communication between customer service, warehouse, purchasing, and transportation teams.
• Monitor open orders and follow up on outstanding requests.
• Support vendor and carrier communications when appropriate.
• Help maintain efficient workflows while meeting service expectations.

Qualifications

Required

• High school diploma or equivalent.
• Minimum 1 year of experience in customer service, logistics support, distribution, supply chain, retail operations, order processing, office administration, call center operations, or administrative support.
• Excellent verbal and written communication skills.
• Strong organizational, multitasking, and time-management abilities.
• Ability to work independently in a fully remote work environment.
• Proficiency with Microsoft Office, Google Workspace, and web-based business applications.

Preferred

• Associate's or Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or a related field.
• Experience supporting distribution, warehousing, transportation, manufacturing, wholesale, or e-commerce operations.
• Familiarity with ERP systems, CRM software, inventory management systems, or order management platforms.
• Experience coordinating customer orders, shipments, or inventory activities.
• Previous remote work experience.

Skills

• Customer service
• Order coordination
• Distribution support
• Logistics coordination
• Communication
• Organization
• Data entry
• Problem-solving
• Time management
• Attention to detail

Pay: $24.91 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: Remote