Senior Systems Engineer / Level 3 Generalist

About Wolff Logics

Wolff Logics is a security-focused Managed Service Provider (MSP) delivering enterprise-grade IT, cybersecurity, cloud, compliance, and strategic technology solutions to organizations across multiple industries.

Our mission is to help businesses leverage technology securely and efficiently while serving as a trusted advisor for their long-term success. We provide comprehensive IT management, cybersecurity protection, cloud services, business continuity planning, compliance guidance, and strategic consulting.

We are seeking a highly skilled Senior Systems Engineer / Level 3 Generalist who thrives in a fast-paced MSP environment and possesses the technical expertise, business acumen, and leadership capabilities required to support and transform client environments.

Position Overview

The Senior Systems Engineer / Level 3 Generalist serves as the highest level of technical escalation within Wolff Logics and plays a critical role in delivering advanced technical solutions, strategic guidance, and exceptional client experiences.

This position is responsible for architecting, implementing, securing, and optimizing Microsoft 365, Azure, cybersecurity, networking, infrastructure, and business continuity solutions across multiple client environments.

The ideal candidate possesses deep technical expertise, strong communication skills, a consultative mindset, and the ability to independently lead projects while mentoring junior engineers.

This is a highly client-facing role requiring both technical excellence and professional business communication.

Key Responsibilities

Advanced Escalation Support & Technical Leadership

· Serve as the final escalation point for complex technical issues across multiple client environments.

· Perform root cause analysis and implement long-term remediation strategies.

· Lead troubleshooting efforts involving Microsoft 365, Azure, networking, infrastructure, and cybersecurity technologies.

· Assist in security incident response and remediation efforts.

· Develop technical standards, best practices, and operational procedures.

· Mentor Tier 1 and Tier 2 engineers while contributing to internal knowledge-sharing initiatives.

· Provide technical leadership during critical client-impacting incidents.

Microsoft 365 & Modern Workplace Solutions

Architect, deploy, optimize, secure, and support Microsoft 365 environments including:

Microsoft 365 Services

· Exchange Online

· SharePoint Online

· OneDrive for Business

· Microsoft Teams

· Microsoft Intune

· Microsoft Entra ID

· Microsoft Defender Suite

· Microsoft Purview

· Microsoft Copilot

· Conditional Access

· Multi-Factor Authentication (MFA)

· Identity Governance

Responsibilities Include

· Tenant-to-tenant Microsoft 365 migrations

· Exchange Online migrations

· SharePoint and OneDrive migrations

· Teams migrations

· Hybrid identity implementations

· Licensing optimization

· Governance strategy development

· Security hardening initiatives

· Secure Score improvement projects

· GDAP administration and delegated access management

· Microsoft CSP licensing administration

Azure Cloud Infrastructure

· Design and support Microsoft Azure environments.

· Deploy and manage Azure Virtual Machines.

· Configure Azure networking, VPNs, and connectivity solutions.

· Implement Azure Backup and Azure Site Recovery solutions.

· Support Azure Virtual Desktop (AVD) deployments.

· Assist clients with cloud modernization initiatives.

· Design and implement scalable, secure cloud architectures.

Cybersecurity & Compliance

· Implement and maintain cybersecurity best practices across client environments.

· Design security baselines and standards for Microsoft 365 and Azure.

· Deploy and manage Microsoft Defender solutions.

· Conduct security assessments and remediation planning.

· Support vulnerability management programs.

· Assist clients with cyber insurance compliance requirements.

· Implement controls aligned with:

• o CIS Controls
• o NIST Cybersecurity Framework
• o HIPAA
• o CMMC
• o Industry-specific compliance standards

· Participate in security investigations and incident response activities.

· Support SOC, MDR, SIEM, and managed security initiatives.

Infrastructure & Networking

Provide advanced support and implementation services for:

· Windows Server

· Active Directory

· Group Policy

· DNS

· DHCP

· Hyper-V

· VMware

· Network Security

· Routing & Switching

· VLAN Design

· Wireless Infrastructure

· Firewall Administration

· Backup & Disaster Recovery

Preferred experience with:

· Fortinet

· Sophos

· SonicWall

· Cisco

· Ubiquiti

· Datto

· Veeam

MSP Operations & Service Delivery

· Utilize ConnectWise Manage for service delivery, project management, documentation, and client communication.

· Support and manage:

• Connectwise Continuum RMM
• N-Able
• Other enterprise monitoring solutions

· Maintain documentation standards using IT Glue.

· Manage Microsoft licensing through CSP programs and distribution partners including Pax8.

· Coordinate vendor escalations and third-party support relationships.

· Ensure client environments align with operational standards and security best practices.

· Manage multiple client environments simultaneously while maintaining exceptional customer service.

Projects, Automation & Optimization

· Lead infrastructure, cloud, and security projects from planning through completion.

· Develop PowerShell automation for Microsoft 365, Azure, Intune, and administrative processes.

· Identify opportunities for operational efficiency and automation.

· Optimize environments for performance, security, scalability, and cost control.

· Create repeatable deployment processes and technical standards.

· Recommend long-term strategic improvements to clients and internal teams.

· Stay current with emerging technologies, cybersecurity threats, and Microsoft platform enhancements.

Backup & Disaster Recovery

· Design and maintain Business Continuity and Disaster Recovery (BCDR) strategies.

· Implement backup solutions and recovery testing procedures.

· Conduct disaster recovery planning and documentation reviews.

· Validate backup integrity and recovery objectives.

· Assist clients with risk mitigation and operational resilience planning.

Client Consulting & Technical Presales

· Participate in client strategy meetings and technology roadmap discussions.

· Perform technical assessments and discovery engagements.

· Assist with project scoping, solution design, and technical proposals.

· Present technical recommendations to business stakeholders.

· Provide trusted advisor-level guidance to clients.

· Align technology investments with business objectives, security requirements, and budget considerations.

Required Qualifications

Experience

· Minimum 7 years of experience in an MSP environment.

· Minimum 5 years supporting Microsoft 365 environments.

· Minimum 3 years supporting Microsoft Azure.

· Proven experience supporting organizations ranging from 50–500 users.

· Experience managing multiple client environments simultaneously.

· Experience leading complex migrations and infrastructure projects.

· Experience participating in technical presales and solution design engagements.

Technical Expertise

Advanced knowledge of:

· Microsoft 365

· Microsoft Intune

· Microsoft Entra ID

· Exchange Online

· SharePoint Online

· Microsoft Teams

· Conditional Access

· Microsoft Defender

· Microsoft Purview

· Azure Infrastructure

· PowerShell Automation

Strong knowledge of:

· Windows Server

· Active Directory

· Virtualization Platforms

· Networking Concepts

· Backup & Disaster Recovery

· Security Frameworks

· Cloud Security

Required experience with:

· ConnectWise Manage

· Continuum

· N-Able

· IT Glue

· Microsoft CSP Licensing

· Pax8

· RMM Platforms

· Backup & Disaster Recovery Solutions

· CIS Controls

· NIST Cybersecurity Framework

Preferred Certifications

· Microsoft Certified: Enterprise Administrator Expert

· Microsoft Certified: Azure Administrator Associate

· Microsoft Certified: Cybersecurity Architect Expert

· Microsoft Certified: Security Operations Analyst

· CISSP

· CompTIA Security+

· Network+

· Fortinet Certifications

· Veeam Certifications

Success Characteristics

The ideal candidate:

· Thinks like an owner.

· Maintains a security-first mindset.

· Communicates effectively with both technical and non-technical audiences.

· Thrives in a fast-paced MSP environment.

· Learns new technologies quickly.

· Takes accountability for outcomes.

· Demonstrates professionalism and client-first service.

· Maintains exceptional documentation standards.

· Continuously seeks opportunities for improvement, automation, and innovation.

Why Wolff Logics

At Wolff Logics, we believe technology should empower businesses—not create complexity. Our team serves as a trusted partner to our clients, helping them navigate cybersecurity challenges, modern cloud solutions, business continuity planning, and strategic technology initiatives.

We're not a high-volume ticket factory. We focus on building long-term relationships, delivering meaningful outcomes, and creating technology environments that help our clients grow securely and efficiently.

When you join Wolff Logics, you'll work alongside experienced professionals who value accountability, continuous learning, collaboration, and innovation. You'll have the opportunity to lead impactful projects, solve complex technical challenges, and directly influence the success of both our clients and our organization.

What Makes Wolff Logics Different

• Security-First Approach – Cybersecurity is embedded into everything we do, from infrastructure design and cloud architecture to client strategy and support.
• Meaningful Client Relationships – We act as trusted advisors, not just service providers. Our engineers have a direct impact on client success and business outcomes.
• Ownership & Autonomy – We trust our team to make decisions, solve problems, and take ownership of results.
• Growth & Professional Development – We invest in continuous learning, certifications, leadership development, and emerging technologies.
• Variety & Challenge – Work across diverse industries, technologies, and environments while solving complex business and technical problems.
• Innovation & Automation – We encourage creative thinking, process improvement, and automation that improves both client outcomes and operational efficiency.
• Team-Oriented Culture – We win together, support one another, and celebrate success as a team.
• Hybrid-Remote Flexibility – Enjoy the flexibility of a hybrid/remote-first work environment while remaining connected to a collaborative and engaged team.

What Success Looks Like

The engineers who thrive at Wolff Logics are curious, accountable, security-minded, and committed to excellence. They take pride in solving difficult problems, continuously improving their skills, and delivering exceptional experiences for clients and teammates alike.

If you're looking for a place where your expertise is valued, your ideas matter, and your work has a measurable impact, Wolff Logics offers an opportunity to build a meaningful and rewarding career.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Work Location: Hybrid remote in Cedar Park, TX 78613