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Xerox
3.3
Docucare Associate
Washington, DC
$38K - $75K (Employer provided)
Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical……
11d
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Xerox
3.3
Print Service Technician
Lynn, MA
$30K - $60K (Employer provided)
Experience supporting office equipment, managed print services, field service, or a related technical service environment.…
14d
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Xerox

3.3

Docucare Associate

Washington, DC

$38K - $75K (Employer provided)

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Use AI to find out how well the skills on your resume fit this job description.

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This role requires an active Secret Clearance

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
Supporting the achievement of productivity improvements.
Contributing to service transformation and business growth and further profitable service revenue.

Primary Responsibilities:

Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
Travelling to different client locations
Promotes knowledge sharing and acts as a mentor/coach.
Educates and trains client groups on equipment usage and functions.
Maintains clean and tidy devices and safe work environment.
Logs of all activities including on-site parts inventory and replenishment of consumables.
Ensures SLA is achieved, and customer requirements are met and exceeded.
Commits to maintaining skill set through personal development and training.

Skills and Qualifications:

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
Identifies problems in straightforward situations and makes sound decisions using standard procedures.
Eager to learn technologies surrounding print production and finishing equipment.
Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

Excelling in customer-facing service delivery role.
Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
Demonstrates a proactive approach to work with initiative and drive.
Exhibits good technical and/or electrical aptitude.

Additional Benefits:

Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
Substantial growth opportunities for future career development within a supportive and collaborative company culture.

#LI-JC1

#LI-ONSITE

See company reviews

Base pay range

The minimum salary is $38K and the max salary is $75K.

$38K – $75K/yr (Employer provided)

$57K

/yr Median

Washington, DC

If an employer includes a salary or salary range on their job, we display it as "Employer Provided". If a job has no salary data, Glassdoor displays a "Glassdoor Estimate" if available. To learn more about "Glassdoor Estimates," see our FAQ page.

Working here doesn’t have to be a secret

3.3

Recommend to a friend
Approve of CEO
CEO: Louie Pastor
12 Ratings

Xerox

3.3

Docucare Associate

Washington, DC

$38K - $75K (Employer provided)

Xerox

3.3

Docucare Associate

Washington, DC

$38K - $75K (Employer provided)

Is your resume a good match?

Use AI to find out how well the skills on your resume fit this job description.

Job Summary:

This role requires an active Secret Clearance

This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction.
Supporting the achievement of productivity improvements.
Contributing to service transformation and business growth and further profitable service revenue.

Primary Responsibilities:

Carries out preventative maintenance checks, first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
Travelling to different client locations
Promotes knowledge sharing and acts as a mentor/coach.
Educates and trains client groups on equipment usage and functions.
Maintains clean and tidy devices and safe work environment.
Logs of all activities including on-site parts inventory and replenishment of consumables.
Ensures SLA is achieved, and customer requirements are met and exceeded.
Commits to maintaining skill set through personal development and training.

Skills and Qualifications:

Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
Identifies problems in straightforward situations and makes sound decisions using standard procedures.
Eager to learn technologies surrounding print production and finishing equipment.
Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

Excelling in customer-facing service delivery role.
Maintaining intermediate knowledge of all Xerox equipment and client IT environment.
Demonstrates a proactive approach to work with initiative and drive.
Exhibits good technical and/or electrical aptitude.

Additional Benefits:

Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
Paid time off, plus holidays and personal days.
Substantial growth opportunities for future career development within a supportive and collaborative company culture.

#LI-JC1

#LI-ONSITE

See company reviews

Base pay range

The minimum salary is $38K and the max salary is $75K.

$38K – $75K/yr (Employer provided)

$57K

/yr Median

Washington, DC

Working here doesn’t have to be a secret

3.3

Recommend to a friend
Approve of CEO
CEO: Louie Pastor
12 Ratings

5 Docucare jobs in United States

Base pay range

Working here doesn’t have to be a secret

Base pay range

Working here doesn’t have to be a secret